Business Platform Administrator I/II

WoodmenLIfe•Omaha, NE

2d•Hybrid

About The Position

WoodmenLife is looking to hire a Business Platform Administrator I or II to join our team! In this role, you will support and enhance enterprise business platforms that enable efficient, secure, and data-driven operations. This role partners closely with business and technical stakeholders to configure, support, and continuously improve platform capabilities that align technology solutions with business needs. The level (I or II) will be determined based on the selected candidate’s experience, technical depth, and demonstrated ability to independently manage platform complexity, integrations, and strategic contributions. WoodmenLife is one of the best places to work in Omaha, with more than 135 years of service rooted in purpose and community. Since 1890, WoodmenLife has been dedicated to helping hardworking Americans secure their families’ financial futures and leave a lasting legacy. As a purpose‑driven, not‑for‑profit life insurance company, our commitment is to our members and the communities they call home. As a member of the WoodmenLife family, you’ll join others who share a commitment to family, community, and country. We offer a comprehensive benefits package including health, dental, vision, 401(k), life insurance, and more. Apply today to learn more!

Requirements

Business Platform Administrator I
Associate’s or Bachelor’s degree in Information Systems, Information Technology, Business Administration, or related field preferred; or equivalent experience.
1–2 years of experience in platform administration, system support, or business analysis.
Basic understanding of enterprise platforms (e.g., ServiceNow, AWD/Chorus, UnderwritingPro, iGo).
Introductory knowledge of APIs, JSON, SQL, and system architecture concepts.
Strong analytical, problem-solving, and customer service skills.
Ability to work collaboratively while building technical and business knowledge.
Business Platform Administrator II
Associate’s or Bachelor’s degree in Information Systems, Information Technology, Business Administration, or related field preferred; or equivalent experience.
3+ years of experience in enterprise platform administration or a similar technical role.
Strong understanding of platform architecture, integrations, APIs, JSON, and SQL.
Experience leading complex configurations, automation initiatives, and vendor coordination.
Demonstrated ability to work independently, mentor others, and influence platform and process strategy.
Strong communication, leadership, and stakeholder engagement skills.

Responsibilities

Platform Administration & Configuration
Administer and configure enterprise platform settings, workflows, user access, roles, and permissions to support business requirements and maintain secure operations.
Design, create, and maintain reports and dashboards that support operational and strategic decision-making.
Serve as a platform resource for stakeholders by providing guidance, best practices, and technical expertise appropriate to role level.
Support & Troubleshooting
Provide Tier 2 (Administrator I) or Tier 3 (Administrator II) support for platform-related issues, including troubleshooting system errors, access issues, and performance concerns.
Escalate and/or lead resolution of complex technical issues in collaboration with IT teams and vendors.
Monitor platform health and performance, identifying trends and recommending improvements to minimize downtime.
Upgrades, Enhancements & Lifecycle Management
Participate in (Administrator I) or lead (Administrator II) planning, testing, and implementation of platform upgrades, patches, and enhancements.
Validate system changes in staging environments prior to production release.
Maintain accurate documentation of configurations, changes, and version control to support governance and audit readiness.
Business Analysis & Process Automation
Support or lead requirement gathering with business and technical partners to translate business needs into effective platform configurations.
Identify opportunities to improve processes and workflows using platform automation capabilities.
Design and implement scalable solutions that align with organizational objectives and best practices.
Technical Integrations
Learn and apply foundational (Administrator I) or advanced (Administrator II) concepts related to APIs, data integrations, and low-code or scripted automation solutions.
Collaborate with IT and development teams to ensure integrations are secure, scalable, and aligned with enterprise standards.
Security, Compliance & Governance
Conduct routine (Administrator I) or comprehensive (Administrator II) reviews of access, permissions, logs, and configurations to ensure compliance with data governance and security policies.
Partner with security and compliance teams to implement and monitor controls that protect systems and data.
Documentation, Training & Change Management
Create, maintain, and continuously improve documentation for platform configurations, integrations, and operational processes, following established standards and version control.
Develop internal team user guides and training materials and support end-user training sessions to assist with effective adoption of platform functionality and best practices.
Contribute to Organizational Change Management activities and, at Administrator II level, mentor team members to drive adoption, knowledge sharing, and continuous improvement.
Strategic & Vendor Collaboration
Collaborate with stakeholders to gather feedback and identify opportunities for platform improvements.
Engage with vendors and user groups to stay informed on product capabilities and roadmaps.
At the Administrator II level, represent the organization in vendor discussions, drive ROI through optimization, and influence platform strategy.