Business Analyst I/II

Blue Cross of Idaho•Bozeman, MT

3d•$60,048 - $102,650•Hybrid

About The Position

Our Business Analysts identify and analyze business needs, gather requirements, and define scope and objectives for applications integrated with business processes/data and IT infrastructure. This BA supports the CRM and Sales Operations team for the Revenue Division. Business Analyst I: Required Experience: None Business Analyst II: Required Experience : 3/+ years' as Business Analyst or related experience, preferably to include operational process design and implementation, health insurance aptitude, and technical skills in Salesforce, Pega, or Microsoft Dynamics. Required Education for both levels: Bachelor’s Degree in Technical Subject area or related field; OR equivalent work experience (Two years’ relevant work experience equals one year of college) After the initial onsite training period in Meridian Idaho, this position has flexibility to be based in hybrid work location (onsite Meridian Idaho campus and work-from-home). #LI-Hybrid As our Business Analyst you'll need: Knowledge of gathering and documenting business requirements, process mapping methodologies, and project management Collaboration & communication - may also lead cross-functional project teams Analytical skills such as problem solving, process improvement Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks Analyze and improve business operations, business development, and assist with development of process and system specifications Experience working in enterprise level CRM Experience working with an Agile/Scrum framework Ability to leverage AI in day to day activities supporting the role Sales and account management experience is a plus Your day may look like: Recommending solutions or improvements to business processes. Researching business requirements, developing detailed specifications, and validating the solutions with business partners. Communicating needs to the development team by translating business requirements. With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management Teams. Troubleshooting technical issues and work through a resolution (root cause analysis). Planning and executing business user acceptance testing and related test activities. As of the date of this posting, a good faith estimate of the current pay range is $60,048 to $102,650. The position is eligible for an annual incentive bonus (variable depending on company and employee performance. The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies. Reasonable accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Blue Cross of Idaho has taken our role as an Idaho-based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals. Your Health and Wellness Matters At Blue Cross of Idaho, we care about the health and well-being of our employees. Our benefits aim to help make your life easier, healthier and more balanced. Your Career Development Matters We believe in employee growth, which is why we offer training, tools and numerous resources to assist with professional development. Your Community Matters Our employees care deeply about Idaho. We work together to positively impact communities throughout Idaho, and contribute our time through volunteering. Blue Cross of Idaho will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully use electronic and online job application systems. For assistance, please send an email to [email protected]. Equal Opportunity is the Law EEO is the Law Supplement E-Verify Pay Transparency

Requirements

Knowledge of gathering and documenting business requirements, process mapping methodologies, and project management
Collaboration & communication - may also lead cross-functional project teams
Analytical skills such as problem solving, process improvement
Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers
Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks
Analyze and improve business operations, business development, and assist with development of process and system specifications
Experience working in enterprise level CRM
Experience working with an Agile/Scrum framework
Ability to leverage AI in day to day activities supporting the role

Nice To Haves

Sales and account management experience is a plus

Responsibilities

Recommending solutions or improvements to business processes.
Researching business requirements, developing detailed specifications, and validating the solutions with business partners.
Communicating needs to the development team by translating business requirements.
With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management Teams.
Troubleshooting technical issues and work through a resolution (root cause analysis).
Planning and executing business user acceptance testing and related test activities.