Business Process Strategist

GCI Communication Corp • Anchorage, AK

3d • $77,622 - $128,852 • Hybrid

About The Position

GCI's Business Process Strategist will drive efficiency, process improvement, measurable cost savings, and enhanced customer and employee experiences across the CTO organization by identifying, prioritizing, and tracking continuous improvement initiatives. Partner with cross-functional teams to gather business requirements, analyze processes, and ensure system and process enhancements align with operational needs. Collaborate closely with business leaders to represent operational perspectives during system design, upgrades, and implementations. Provide subject matter expertise and data-driven insights to influence scalable, technology-enabled solutions and project outcomes aligned with company goals.

Requirements

• High School diploma or equivalent.
• Bachelor’s degree business administration, management, management information systems, or relevant field.
• Minimum of four (4) years of experience in financial analysis, project management, change management, process improvement, or related background.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
• Strong cross functional collaboration skills, with the ability to work effectively with stakeholders and build relationships that support key priorities.
• Ability to build trust and credibility through transparent communication, collaborative problem solving, reliable execution, and a commitment to helping teams understand both the “why” and “how” of change.
• Excellent verbal, written, and digital communication skills, with demonstrated persuasiveness and the ability to influence diverse audiences.
• Strong organizational change management capability, including stakeholder analysis, readiness planning, communication planning, resistance management, adoption support, and reinforcement strategies.
• Process improvement and continuous improvement mindset, with the ability to identify waste, defects, handoff issues, control gaps, and opportunities for simplification or automation.
• Analytical problem-solving skills, including root-cause analysis, data interpretation, KPI development, opportunity sizing, and translation of findings into actionable recommendations.
• Process mapping and workflow documentation skills, with the ability to clearly represent current-state, future-state, dependencies, decision points, roles, and handoffs.
• Creative and adaptive issue resolution skills, applying innovative approaches when addressing challenges.
• Proficient in reporting, tracking, and analytical tools used to monitor program performance and budget adherence.

Nice To Haves

• Foundational knowledge of business analysis, process mapping, or change management concepts.
• Six Sigma/green belt certification.
• Certified project/program management credentials.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

Responsibilities

• Analyze current-state processes, workflows, data structures, systems, tools, and operational practices to identify defects, inefficiencies, risk points, and opportunities for transformational change.
• Recommend measurable improvements for efficiency, accuracy, and alignment with employee and customer experience and business goals.
• Drive key performance indicators and objectives and key results of the team.
• Define and implement scalable operating models, processes, and system strategies.
• Support continuous improvement initiatives and track progress metrics.
• Participate in system upgrades, enhancements, and tool evaluations by providing user-focused insights.
• Oversee system enhancement efforts, ensuring alignment between business needs and solutions.
• Lead change efforts and execute assigned improvement and system support tasks within agreed timeframes.
• Ensure realized business value (efficiency, financial impact, experience improvements).
• Document workflows, stakeholder impacts, use cases, business requirements, and process dependencies.
• Create or support system requirement documentation for changes involving new systems, enhancements to existing systems, or Agile-driven change execution, ensuring requirements are clearly understood by technical and business stakeholders.
• Translate business needs into functional, measurable requirements for system and process changes that support clear decision-making, future-state design, and sustainable execution.
• Ensure alignment between business stakeholders and technical teams (Agile or traditional delivery).
• Maintain accurate documentation (process flows, requirements, change logs).
• Support project teams with workflow mapping and documentation.
• Prepare training materials and user support documentation.
• Analyze data from multiple sources to isolate root causes, define measurable business problems, and translate findings into actionable recommendations aligned to company strategy, employee and customer experience, financial goals, and operational priorities.
• Partner with change sponsors, leadership, practitioners, and process owners to define the purpose, scope, objectives, expected outcomes, and success measures for change initiative.
• Document business needs and contribute to defining problem statements and potential solutions into clear, actionable recommendations.
• Translate findings aligned with strategy and financial goals.
• Ensure recommendations and implementation plans consider enterprise goals, customer impact, compliance requirements, risk, resource capacity, stakeholder readiness, and long-term sustainability.
• Influence and align stakeholder engagement, communication, coordination activities, defining initiative scope, outcomes, and measurable success measures.
• Identify and manage anticipated resistance to change by supporting communication, training, stakeholder readiness, and adoption activities that improve understanding and engagement.
• Act as a liaison between technical teams and business stakeholders to support clarity and alignment.
• Lead change management training, adoption, and change readiness activities, encouraging teams to make small, meaningful improvements that scale over time.
• Create data-driven presentations, summaries, and executive-ready materials that communicate issues, findings, priorities, and recommendations in a clear and practical manner for diverse audiences.
• Contribute to project planning and support cross-functional team coordination.
• Provide subject matter expert (SME) support, enterprise standards, templates, and best-practice guidance in assigned areas.

Benefits

• GCI fosters an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.
• We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level