Business Process & Product Design Lead

American IT Systems•Philadelphia, PA

4d•Onsite

About The Position

The Business Process & Product Design Lead will be responsible for analyzing and documenting current-state R&D supply chain processes, identifying gaps, inefficiencies, and dependencies. This role involves defining future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices. The lead will translate business needs into clear product requirements, user stories, process flows, and functional specifications, ensuring alignment between processes, data, and system capabilities for target outcomes and user experience. Additionally, the role involves assessing differences in operating models across business units, identifying simplification and standardization opportunities, and driving adoption of common processes, business rules, and governance models. The lead will also support change management, organizational readiness, and transition to harmonized ways of working, while championing continuous improvement and data-driven decision making. Stakeholder engagement is crucial, involving facilitating workshops, design sessions, and requirements gathering, acting as a trusted partner between business teams, IT, digital product teams, and external vendors, building alignment, and driving consensus on priorities and solution direction. The ability to communicate complex concepts clearly to both technical and non-technical audiences is essential.

Requirements

Pharma clinical supply chain experience
Knowledge of SaaS products and landscape
Strong business process analysis and design experience
Hands-on product design / digital product experience
Experience with GxP-regulated applications / products
Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
Working knowledge of integrations and master data governance
Experience with large-scale ERP/SAP or supply chain transformation programs
Strong experience in business analysis, process design, product design, or business transformation roles.
Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.
Proven ability to translate business requirements into solution designs and product features.
Strong collaboration and influencing skills across functions and levels.
Ability to simplify complex challenges into practical solutions.
Adaptable, proactive, and outcome focused.

Nice To Haves

Workshop facilitation to help harmonize divergent business processes into one target design
Background in data-driven continuous improvement and harmonization initiatives
Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate
Passion for transformation, innovation, standardization, and continuous improvement.

Responsibilities

Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.
Assess differences in operating models across business units and identify simplification and standardization opportunities.
Drive adoption of common processes, business rules, and governance models.
Support change management, organizational readiness, and transition to harmonized ways of working.
Champion continuous improvement and data-driven decision making.
Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
Communicate complex concepts clearly to both technical and non-technical audiences.