Business Process Principal Consultant - Customer Industry Solutions (CIS)

SAP•Palo Alto, CA

15h•$151,900 - $340,900•Hybrid

About The Position

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requirements

Deep industry expertise: 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries — with operational-level knowledge of where processes break and where transformation creates real value.
AI use case expertise: Hands-on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.
Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading complex customer transformation initiatives at the senior stakeholder level.
Customer engagement skills: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co-innovation engagements with business and IT decision-makers.
Business value orientation: Ability to translate AI opportunities into quantified business cases — with realistic KPIs and ROI timelines, not just value narratives.
SAP platform knowledge: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles.
Communication skills: Clear, concise English — written and verbal — able to produce sharp requirements documentation and lead executive-level discussions.

Responsibilities

Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize high-value Industry AI opportunities.
Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — covering data requirements, agent architecture, KPIs, and quantified value metrics.
Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.
Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.
Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally.