Business Process Manager

Ascend Learning, LLC•Gilbert, AZ

3d•Hybrid

About The Position

As a Business Process Manager (BPM) you will play a critical role in driving efficiency and effectiveness across NASM and will be responsible for leading complex business process evaluation and assessment projects across NASM. In this role you will lead early upfront business process assessment and in-progress efforts, identifying areas of improvement and proposing recommendations to address the challenges identified. You will leverage different improvement methodologies to resolve and lead the project execution or transition to a project manager. As a BPM, you will collaborate with cross-functional teams to develop and implement process improvements, ensuring alignment with organizational objectives and goals.

Requirements

5+ years of process improvement or related experience
Bachelor’s degree required; preferred fields include Business Administration, Operations Management, Project Management, or related discipline. Master’s degree preferred. Knowledge of process improvement methodologies such as Lean, and Six Sigma is preferred
Experience working with CRM platforms such as Microsoft Dynamics and HubSpot, with a strong understanding of how to optimize sales processes and drive effective tool utilization.
Project management skills and experience leading complex programs
Strong analytical and problem-solving skills
Strong knowledge of continuous quality improvement methods and tools

Nice To Haves

Management consulting experience preferred

Responsibilities

Collaborate with cross-functional teams to gather and analyze data to identify areas for process improvement
Partner with the Technology team to develop and maintain a systems roadmap that supports process optimization and long‑term scalability.
Lead and support process improvement projects, including project planning, execution, and monitoring, with an emphasis on lead‑to‑cash processes.
Develop and implement strategies to streamline and optimize business processes
Conduct root cause analysis to identify underlying issues and develop solutions
Monitor process performance and identify opportunities for improvement
Develop and deliver training materials to educate stakeholders on new processes and systems
Stay up to date with industry’s best practices and trends in process improvement methodologies
Work closely with stakeholders to ensure buy-in and support for process improvement initiatives
Develop and maintain strong relationships with key stakeholders to drive process improvement efforts Regularly communicate process improvement updates and results to senior management