Business Process Manager

Ascend Learning, LLC•Gilbert, AZ

37d•Hybrid

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

Requirements

5+ years of process improvement or related experience
Bachelor’s degree required
Experience working with CRM platforms such as Microsoft Dynamics and HubSpot, with a strong understanding of how to optimize sales processes and drive effective tool utilization.
Project management skills and experience leading complex programs
Strong analytical and problem-solving skills
Strong knowledge of continuous quality improvement methods and tools

Nice To Haves

preferred fields include Business Administration, Operations Management, Project Management, or related discipline.
Master’s degree preferred.
Knowledge of process improvement methodologies such as Lean, and Six Sigma is preferred
Management consulting experience preferred

Responsibilities

Play a critical role in driving efficiency and effectiveness across NASM and will be responsible for leading complex business process evaluation and assessment projects across NASM.
Lead early upfront business process assessment and in-progress efforts, identifying areas of improvement and proposing recommendations to address the challenges identified.
Leverage different improvement methodologies to resolve and lead the project execution or transition to a project manager.
Collaborate with cross-functional teams to develop and implement process improvements, ensuring alignment with organizational objectives and goals.
Collaborate with cross-functional teams to gather and analyze data to identify areas for process improvement.
Partner with the Technology team to develop and maintain a systems roadmap that supports process optimization and long‑term scalability.
Lead and support process improvement projects, including project planning, execution, and monitoring, with an emphasis on lead‑to‑cash processes.
Develop and implement strategies to streamline and optimize business processes.
Conduct root cause analysis to identify underlying issues and develop solutions.
Monitor process performance and identify opportunities for improvement.
Develop and deliver training materials to educate stakeholders on new processes and systems.
Stay up to date with industry’s best practices and trends in process improvement methodologies.
Work closely with stakeholders to ensure buy-in and support for process improvement initiatives.
Develop and maintain strong relationships with key stakeholders to drive process improvement efforts.
Regularly communicate process improvement updates and results to senior management.