Business Process Manager I - LAWS RULES AND REGULATIONS (US)

TD Bank • Mount Laurel, NJ

3d

About The Position

The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Requirements

• Bachelors degree
• 5+ years bank operations experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Expert level requiring advanced business knowledge
• Ability to consult on the largest and most complex projects
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrated leadership skills

Nice To Haves

• The successful candidate will articulate their abilities in LAWS RULES REGULATIONS
• Mastery – ARTICULATE experience (discovery and application)
• Regulatory interpretation and gap analysis
• Process mapping & control design
• Data analysis (Excel, SQL, Power BI)
• Documentation management systems (GRC tools)
• Regulatory exam support experience o OCC, FDIC, Federal Reserve, CFPB exams
• Policy & procedure development o MRAs, MRIAs, Matters Requiring Attention
• Risk assessments & impact assessments
• Control testing & monitoring
• Regulatory change management
• Consent order or remediation experience
• Design and maintain governance frameworks
• Align policies, procedures, and controls
• Establish evidence repositories
• Build KRIs/KPIs tied to regulatory risk
• Support operational readiness for regulatory changes
• Strong experience building dashboards and reports support operations, risk, or issue management
• Translate process and policy requirements into structured infrastructure and tooling
• Experience documenting workflows and routines
• Familiarity with governance routines, oversight reporting, or policy-based process design
• Executive-level communicator/collaborator across LAWS RULES REGULATIONS
• Proactive, process-minded( Lean SIXSIGMA)
• Clear, defensible communication
• Ability to challenge effectively
• Attention to detail and professional judgment

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Leads a team of professionals and may be accountable for leading projects within a business area
• Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
• Responsible for 25 processes of medium complexity
• Understands and contributes to the achievement of business strategy, goals and objectives
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
• Participates as a member of the team in executing assigned deliverables within specified parameters
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Supports the project team and the business by continuously developing knowledge in own area

Benefits

• TD is committed to providing fair and equitable compensation opportunities to all colleagues.
• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees