Business Process and Systems Manager

George T Sanders•Wheat Ridge, CO

3d•Hybrid

About The Position

The Business Process and Systems Manager (BPSM) is responsible for the day-to-day administration, optimization, and strategic ownership of the company’s enterprise resource planning system, Infor CloudSuite Distribution (CSD). This role reports to the Director of IT & eCommerce and serves as the primary system owner for BPSM configuration, integrations, automation, reporting, documentation, and ongoing modernization. This position is dedicated to information systems administration and ERP project execution. While the BPSM supports accounting and operational functions, this is not an accounting role. A core expectation of this position is the automation and improvement of ERP-driven accounting workflows to reduce manual effort and ensure the BPSM remains scalable, efficient, and aligned with business needs.

Requirements

Minimum of three years’ experience
Experience administering an ERP system in a distribution, wholesale, manufacturing, or logistics environment
Strong understanding of ERP-driven business processes, including accounting and operational workflows
Experience managing ERP integrations, including third-party platforms, EDI, and API-based systems
Working knowledge of SQL, scripting, and data structures for reporting, troubleshooting, and system support
Proven ability to lead process improvement initiatives and reduce manual workloads through automation
Experience coordinating work with external vendors, consultants, or ERP development partners
Ability to create clear technical documentation and SOPs for both technical and non-technical users
Strong communication skills and ability to collaborate across IT, accounting, operations, and leadership teams

Nice To Haves

Experience with current systems: Infor CloudSuite Distribution (CSD), Total Warehouse Logistics (TWL), Billtrust, Sovos Taxware, ProAdvisor, Phocas, Optimizely Configured Commerce
Familiarity with distribution industry workflows, including inventory, purchasing, and order fulfillment
Experience using AI tools or automation technologies to improve reporting, reconciliation, or exception handling
Background in ERP modernization, system optimization, or large-scale business process redesign

Responsibilities

Own day-to-day administration and overall health of the ERP system, Infor CloudSuite Distribution (CSD), reporting to the Director of IT & eCommerce
Serve as system owner for ERP configuration, security, workflows, integrations, change management, data governance/master data standards, and audit-ready access controls
Manage all ERP integrations, including EDI, eCommerce, BI tools, financial systems, TWL (warehouse logistics), APIs, and third-party platforms
Coordinate ERP development, enhancements, and ongoing support with third-party vendors, including ticket management, prioritization, testing, and release coordination
Provide advanced ERP user support and serve as the escalation point for system issues, troubleshooting, and operational continuity
Apply working knowledge of SQL, scripting, APIs, and data structures to support integrations, reporting, and technical problem resolution
Own ERP reporting and dashboard strategy, ensuring accurate, timely, and standardized operational and financial insights
Analyze and modernize accounting-related ERP processes (AR, AP, invoicing, reconciliation, GL balancing, reporting) to eliminate manual effort through automation and AI-driven solutions
Ensure accounting workloads are optimized and automated to maintain focus on ERP administration, system ownership, and project execution
Plan and execute ERP upgrades, patches, and releases, ensuring stability, readiness, and minimal business disruption
Develop and maintain ERP technical documentation, SOPs, and end-user training materials to support consistent execution across the organization
Act as the primary ERP liaison between IT, accounting, operations, and external partners
Balance day-to-day ERP administration with strategic optimization initiatives and long-term ERP roadmap planning