Business Process Improvement Intern – Data Governance

Famous Supply•Akron, OH

2d•Onsite

About The Position

Reporting to the Director of Data Governance, this part-time, flexible-schedule role is designed for a current college student looking to gain real-world experience improving how a growing organization documents and manages its business processes. You'll play a key role in modernizing Famous Supply's Standard Operating Procedures (SOPs) using AI-assisted tools, and help build the systems and structure that keep them accurate and current going forward.

Requirements

Currently enrolled in college (Freshman - Senior), pursuing a degree in Engineering, Business, Data Science, Logistics, or a related field
Strong written communication skills and attention to detail
Comfortable using AI tools (e.g., ChatGPT, Claude) to support research and document creation
Ability to work independently and manage tasks across a flexible schedule
Microsoft Office proficiency (Word, Excel, Outlook)

Nice To Haves

Prior exposure to process improvement, technical writing, or data/document organization
Familiarity with SharePoint (training will be provided)
Interest in long-term growth within a data or process improvement function

Responsibilities

Review, standardize, and modernize existing SOPs across departments, using AI tools to speed up drafting, formatting, and quality checks
Validate SOP accuracy and completeness by working directly with the business groups that own each process
Help design and build an organization-wide SOP management structure, housed in SharePoint, including version control, ownership, and review cadence
Build simple, repeatable tools and processes for creating future SOPs efficiently, incorporating AI where useful
Identify gaps, inconsistencies, or outdated procedures and recommend improvements
Document findings and progress clearly for the Data Governance team