Business Process Expert/ Principal Consultant | Onsite - Delaware
Photon•United States,
•$80,000 - $280,000•Onsite
About The Position
We are looking for a specialist who understands how to re-imagine business processes through an AI lens — not just automate existing workflows but fundamentally rethink how AI can be infused into domains like Loss Mitigation, Sales & Distribution, and Employee Experience. This role will also play a key part in establishing AI governance to prevent fragmentation across our customer’s growing portfolio of AI initiatives.
Requirements
- 8+ years in AI/ML strategy, architecture, or implementation roles
- Demonstrated experience designing AI governance and oversight frameworks
- Strong understanding of LLM-based agent orchestration and workflow automation
- Experience integrating AI/ML into business process redesign (not just model building)
- Hands-on familiarity with AI platforms, APIs, and orchestration tooling
- Ability to communicate AI concepts to non-technical business stakeholders
Nice To Haves
- Experience with, MuleSoft, or Kong-based AI gateway patterns
- Background in financial services AI use cases (credit scoring, loss mitigation)
- Familiarity with digital twin modelling and shadow production testing
- Prior experience establishing AI governance at a large financial institution
- Knowledge of propensity modelling and customer behaviour prediction
Responsibilities
- Assess current AI initiatives across Sallie Mae teams and map the fragmentation and governance risk landscape
- Design a centralized AI governance framework with control points for visibility, manageability, and policy enforcement
- Lead the deployment of alongside MuleSoft Agent Fabric as a comparative proof point on the current AI squad
- Identify AI infusion opportunities across Loss Mitigation (propensity scoring, predictive risk, shadow testing) and Sales & Distribution domains
- Design the AI pipeline architecture for nightly scoring jobs, digital twin models, and A/B testing in production
- Define the roadmap for marketing content automation and AI for Employee Experience (Vendor Management) use cases
- Provide recommendations on build-vs.-buy decisions for AI tooling and platforms
- Collaborate with data architect to ensure AI models are grounded in a well-structured data foundation
Benefits
- Medical, vision, and dental benefits
- 401k retirement plan
- variable pay/incentives
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
