Business Process Engineer

Columbia Bank•Redding, CA

8d•Onsite

About The Position

A Process Innovation Specialist facilitates process improvement efforts with cross-functional groups for moderately complex processes. They deconstruct and document current processes, identify appropriate solutions to root cause issues, and design improved future states. They also capture opportunities for robotic process automation, including detailed steps for handoff to a Robotic Process Automation (RPA) Developer. Work closely with the business line leaders to translate desired experiences into tangible processes Liaise between business and technical teams Adapt process improvement methodology to the situation Develop strong, effective working relationships with business lines and key stakeholders to effectively execute projects and ensure the sustainability of transformation practices Help identify changes needed in backroom support teams and control functions to support the efficient execution of transformation projects Work with various teams to implement changes Help remove barriers and inefficiencies that are slowing down processes Maintain awareness of potential regulatory and compliance needs in processes Facilitate candid, orderly discussions among diverse groups and achieve outcomes which support end state goals Create communication and change management plans Other responsibilities as assigned All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

3 years — of experience in process improvement and innovation in a retail, back office, or financial services setting (Required)
Effective utilization of a diverse set of facilitation techniques
Ability to manage multiple mid-sized projects simultaneously
Ability to communicate effectively with both business and technical resources
Strong time management and prioritization skills
Create communication and change management plans
Proficient with Microsoft Office
Advanced Visio skills
Strong organizational skills
Pragmatic problem-solver
Forward thinker with independence of thought
Skilled at human performance change management
Effective verbal and written communication skills
Ability to interact professionally with diverse groups, executives, managers, and subject matter experts in order to communicate the need, business case, and anticipated impact of proposed projects and programs
Ability to drive strategic thinking and continuous improvement in both non-operational and operational areas, including directing cross-functional teams
Ability to create and deliver projects on time and within budgetary limits
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15 pounds
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment

Nice To Haves

Prior use of Microsoft PowerApp suite of products is preferred

Responsibilities

Deconstruct and document current processes
Identify appropriate solutions to root cause issues
Design improved future states
Capture opportunities for robotic process automation, including detailed steps for handoff to a Robotic Process Automation (RPA) Developer
Work closely with the business line leaders to translate desired experiences into tangible processes
Liaise between business and technical teams
Adapt process improvement methodology to the situation
Develop strong, effective working relationships with business lines and key stakeholders to effectively execute projects and ensure the sustainability of transformation practices
Help identify changes needed in backroom support teams and control functions to support the efficient execution of transformation projects
Work with various teams to implement changes
Help remove barriers and inefficiencies that are slowing down processes
Maintain awareness of potential regulatory and compliance needs in processes
Facilitate candid, orderly discussions among diverse groups and achieve outcomes which support end state goals
Create communication and change management plans
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities
Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays