Business Process Engineer Sr. Process Design Specialist II

Horizon Blue Cross Blue Shield of New Jersey•Newark, NJ

3d•$109,600 - $149,625•Hybrid

About The Position

The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The incumbent will lead a variety of initiatives, ranging in complexity and scope, within business divisions as well as cross-functional enterprise efforts. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to strategic corporate goals. The incumbent of this position will serve as a strategic consultant and business partner to business leadership. The incumbent will also interact with subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement, and relationship management as well as the ability to deliver significant sustainable business results and drive cultural change.

Requirements

High School Diploma/GED required
Requires a minimum of 8 years business process improvement or process redesign experience
Qualified Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality).
Strong knowledge of change management principles and strategies as applied to people and process
Proven project management and process improvement skills including strong knowledge of Lean and Six Sigma methodologies
Strong proficiency with Minitab and/or other statistical software
Must be proficient in MS Office products (Word, Excel, PowerPoint, Visio)
Ability to lead the work of others in large cross divisional teams
Excellent verbal/ written communication skills required for executive level updates
Excellent presentation/facilitation skills
Demonstrated ability to create strong working relationships with others
Ability to gather, synthesize and analyze data and draw logical conclusions
Strong project management experience
Well organized and results-driven individual

Nice To Haves

Bachelor degree preferred or relevant experience in lieu of degree
Healthcare background highly preferred.
Master black Belt Preferred
Healthcare industry experience preferred
Experience in a multi-divisional corporate environment desired

Responsibilities

Experienced process improvement practitioner with a focus on driving cost reduction
Execute complex process improvement initiatives affecting multiple functions or businesses with minimal supervision or guidance
Serve as a dedicated resource working directly with division leaders and staff to support process improvement
Influence senior leaders to make informed decisions
Lead project teams comprised of peer-level resources
Report and communicate the results from process improvement efforts to senior business leaders division teams without direct authority
Act as a change agent/coach to instill and sustain changes
Build positive relationships and credibility with the BPI team and business partners
Engage people and develop them through team work and a high level of participation
Assess change readiness and prepare plans for helping stakeholders through change
Utilize process improvement principles and tools to achieve significant improvement results
Direct the analyses of process improvement analysts
Drive for high quality results
Utilize Lean Six Sigma tools and methodologies to define activities that are aligned with business objectives
Ability to successfully manage multiple complex projects simultaneously
Identify and manage program risks and issues that impact program progress
Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
Develop practical solutions and methodologies to solve complex business and enterprise problems
Effectively coach, mentor and assist Lean, Green Belt and Black Belt-level candidates to certification
Develop internal and external content for leadership team presentations
Ensure deployment of common solutions across divisions and businesses
Identify and present new project opportunities to leadership
Strategic thinker that can assist in the prioritization of process improvement opportunities
Develop and share best practices among fellow process improvement coaches and customer
Partner with Finance and Business to develop and track project metrics
Develop business cases using ROI models
Develop control plans and monitor performance and improvement in key metrics
Deliver significant operational improvement and financial benefits to meet annual targets