Business Process Design Strategist

Global Partners LP•Waltham, MA

10d•$136,200 - $204,200

About The Position

Global is seeking a highly experienced Principal, Enterprise Business Process Design to serve as a senior leader for cross-functional business process design within the organization's highest-priority transformation initiatives. This role partners closely with senior leaders, transformation program owners, project and business teams and the Principal Process Strategist – Enterprise Applications to ensure that critical process work translates directly into measurable business value. The fundamental purpose of this role is to ensure Global captures real, near-term business value from disciplined process design — while simultaneously establishing the sustainable, repeatable frameworks needed to scale that value delivery across transformation work over time. This role embeds within key transformation and business initiatives, applying senior expertise to redesign complex, cross-functional processes in ways that improve user experience, eliminate waste, and accelerate value realization. This role leverages modern technology to multiply impact — including AI-enabled process design and analysis tools, process automation platforms, process mining capabilities, and contemporary modeling and documentation tools — bringing these capabilities to bear in ways that accelerate discovery, sharpen analysis, reduce manual effort, and shorten time-to-value. This is a value-first role with framework discipline. The Principal, Enterprise Business Process Design brings hands-on expertise to the work that matters most, develops repeatable methods through that work, and contributes lightweight standards and reusable assets that enable consistency and scale without slowing momentum. The ideal candidate is a strategic thinker, natural leader, and recognized process design expert who combines deep methodology fluency with strong business acumen, technology fluency, and rigorous execution discipline. They have a proven track record of redesigning complex, cross-functional processes in ways that simultaneously improve the user experience, maximize operational performance, and embed sustainable ways of working. They are credible with senior leaders and team members alike, lead confidently across complex organizational dynamics, and drive outcomes through deep expertise, sound judgment, and the trust they build with stakeholders at every level. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Requirements

10+ years of experience designing and optimizing complex, cross-functional business processes within large, multi-function organizations, with demonstrated accountability for driving measurable business value
Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field (MBA preferred)
Proven track record redesigning critical cross-functional processes in ways that improve user experience, maximize operational performance, and embed sustainable ways of working
Demonstrated success delivering measurable outcomes (cost reduction, efficiency gains, cycle-time improvement, risk reduction, revenue enablement, or customer experience improvement) through enterprise process work
Strong understanding of enterprise architecture standards, governance models, and portfolio prioritization
Strong business and financial acumen, including the ability to evaluate trade-offs between user efficiency, system capability, compliance requirements, and total cost of ownership
Advanced process modeling expertise (BPMN, value stream mapping, SIPOC, RACI) and fluency with process modeling/documentation tools (Visio, Lucidchart, Signavio, ARIS, or equivalent)
Demonstrated experience applying modern technology to process work — AI-enabled process design, process mining, automation tools and platforms, and contemporary modeling and repository capabilities — to accelerate discovery, analysis, and value realization
Practical experience designing and embedding automation within redesigned processes to reduce manual effort and increase scalability
Exceptional analytical, facilitation, and communication skills, with the ability to distill complex cross-functional dynamics into clear, executive-ready narratives
Demonstrated ability to mentor and provide subject matter guidance to process analysts and cross-functional teams — operating effectively in a player-coach environment
Significant experience in fuel distribution, energy, or adjacent industries, with deep understanding of relevant business drivers and operational processes
Certified Business Process Professional (CBPP)
Lean Six Sigma Black Belt
Equivalent enterprise process discipline certification

Nice To Haves

Prosci Change Management Practitioner or CCMP
SAFe Lean Portfolio Management or equivalent transformation governance certification

Responsibilities

Lead the design of complex, cross-functional business processes within Global's highest-priority transformation and strategic initiatives, accountable for ensuring critical process work translates into measurable business outcomes
Embed within key transformation and business programs as the senior process design lead — working alongside program managers, business owners, technology leaders and team members to deliver measurable outcomes
Lead current- and future-state design for the most complex, highest-value processes within transformation scope, including decision logic, handoffs, controls, and cross-system dependencies
Personally lead early-stage discovery, value stream definition, and critical process redesign efforts, applying proven techniques and tools to identify and quantify value opportunities early
Apply disciplined judgment to focus effort on the highest-value, most critical process opportunities — not on exhaustive enterprise documentation
Partner closely with the Principal Process Strategist – Enterprise Applications to ensure cross-functional process design is aligned with application-enabled process work
Identify and quantify high value opportunities within complex, cross-functional processes; prioritize based on business impact, feasibility, and strategic alignment
Design future-state processes that are pragmatic, scalable, and outcome-oriented — balancing business intent, system capability, compliance requirements, and enterprise architecture alignment
Lead and support the execution of process improvements through implementation, ensuring delivery of measurable results
Translate strategic objectives into clear, prioritized process and value stream agendas with defined outcomes, KPIs, and success measures tied directly to business performance
Define success metrics and track impact to ensure value realization across redesigned processes
Leverage AI-enabled process design, analysis, and documentation tools to accelerate discovery, redesign, and ongoing performance measurement — reducing manual effort and shortening time-to-value
Identify, design, and embed automation opportunities within redesigned processes — eliminating non-value-added steps, reducing manual effort, and increasing operational scalability
Apply process mining and analytics capabilities to surface current-state realities, validate redesign hypotheses, and measure post-implementation performance
Bring fluency with enterprise-grade process modeling techniques (BPMN, value stream mapping, SIPOC, RACI) and tools (Visio, Lucidchart, Signavio, ARIS, or equivalent)
Stay current with evolving process technology, AI tooling, and automation capabilities, and bring those innovations to bear on Global's transformation work and strategic business priorities
Ensure technology use aligns with enterprise data governance, security, and architectural standards
Develop and maintain a lightweight set of playbooks, templates, design principles, and accelerators that enable repeatable execution and scale the impact of process work over time
Contribute to enterprise process standards and design conventions in partnership with the Senior Director, Strategic Planning & Change, evolving them based on what works in the field
Use early hands-on work to develop repeatable methods that can be applied across the organization
Build and maintain institutional knowledge that captures process designs, decisions, and integration logic, ensuring hard-won understanding doesn't leave Global with people or platform changes
Ensure documentation standards support traceability, audit readiness, and ongoing process sustainability
Develop structured, enterprise-aligned process documentation including process diagrams, RACI models, control points, integration touchpoints, and dependencies
Translate documentation into practical enablement tools including training materials, job aids, reference guides, operational playbooks that drive adoption and protect the value of redesigned processes
Mentor and provide subject matter guidance to process analysts, project teams, and business stakeholders engaged in transformation work
Partner with business leaders, PMO, IT, and change teams to monitor adoption of redesigned processes and the realized value they deliver
Assess process performance data, user feedback, and operational metrics to identify gaps, unintended consequences, and opportunities for additional value
Refine designs, documentation, and enablement tools based on real-world usage, closing the loop between design intent and operational reality
Escalate systemic risks, architectural conflicts, or integration issues that put process performance or value realization at risk
Serve as a trusted advisor expert to business and technology stakeholders on cross-functional process strategy and execution
Inform enterprise process portfolio prioritization through value-focused analysis of transformation opportunities
Collaborate closely with Technology, Product, Data & Insights, Finance, HR, and Business Unit leaders to ensure alignment between process design and enterprise objectives
Drive decision-making through expertise, credibility, and data-backed insights, earning trust as an authoritative voice on cross-functional process strategy
Represent cross-functional process considerations in enterprise transformation and governance forums