Business Process & Data Analyst

City of Minneapolis • Minneapolis, MN

3d • Hybrid

About The Position

The Department of Performance Management and Innovation helps the City innovate and transform residents’ lives. Working with residents, City departments, elected officials, stakeholders, organizations and community partners, we push for bold new ideas, collaborate to develop solutions that support community-centered service delivery and demonstrate measurable results. An internal consultancy within the enterprise, our collaborative approach advances innovation and moves the dial on equity by: Carefully exploring the issue and its unique challenges Understanding what has worked before and what others are doing successfully Leveraging techniques that generate new, relevant ideas Providing structured project management to drive outcomes Maintaining a data-driven culture that demonstrate results. The Business Process and Data Analyst will work in partnership with existing City staff and other stakeholders to identify areas where our public services are contributing to inequities. Perform research, data analysis, forecasting, data modeling, and generate dynamic content using enterprise, department, and third-party data sources. Provide assistance in the management, analysis, and visualization of department data. Develop data-driven processes to assess problems, generate responsive and innovative solutions, and deliver equitable and measurable results.

Requirements

• Bachelor's Degree in Public Administration, Business Administration, Economics or a related field or equivalent
• Two (2) years of experience performing duties related to those listed above
• Resume is required.
• Must attach an updated resume to your application.
• Ability to coordinate multiple projects at the same time and organize work to meet deadlines and conflicting priorities.
• Ability to understand policy and management implications of program issues and make recommendations.
• Ability to analyze, interpret and report results of analysis.
• Ability to present clear and concise reports, both orally and in writing.
• Ability to establish and maintain effective working relationships in the City structure at all levels.
• Knowledge of performance measures.
• Knowledge of program planning, including evaluation, communication methods and techniques.
• Strong knowledge and use of Microsoft Office products (Word, Excel, PowerPoint).
• Strong presentation and facilitation skills.
• Understanding of income, racial and place-based inequities and related current dialogue.

Nice To Haves

• Preferred experience with GIS and mapping analysis
• Preferred knowledge of business process analysis techniques - e.g., Lean
• Preferred knowledge of City structure, policies and regulations governing the operations of City departments.

Responsibilities

• Analyze performance data and interpret data trends using a variety of techniques and tools.
• Coordinate research efforts, including best practice studies, literature searches and survey work to provide continued optimization of efficiency and effectiveness in operations and programs.
• Develop, implement and sustain enterprise and department specific strategies related to the collection, reporting and stewardship of performance data.
• Assist in the development and management of the Innovation Team process for identifying and addressing continuous improvement opportunities for City services.
• Assist in the coordination, creation and improvement of innovation generating techniques for City staff including the design and delivery of training curriculum.
• Work with the Innovation Team Director and Program Manager to provide candid assessments of program performance and strategies for improving City services.
• Managing and maintaining strong relationships with numerous city government officials and other stakeholders.
• Assist in the development and maintenance of the city website to report performance information to the public, Mayor, City Council and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level