Business Process Consultant (Remote)

Experian • Madison, MS

2d • Remote

About The Position

Within Employer Services, our Business Process Consultant will partner with Operations leaders and cross functional stakeholders to drive operational excellence through structured process analysis, optimization, and transformation. This role evaluates end to end workflows, identifies performance gaps, and delivers data driven recommendations that enhance efficiency, scalability, risk control, and customer outcomes across a global, highly matrixed organization.
The consultant ensures measurable value by improving service quality, reducing variability and rework, enabling automation, and strengthening governance and operational discipline.

Requirements

• Bachelor's degree in Business, Operations, Engineering, Finance, or related field.
• 5+ years in process improvement, operations consulting, or continuous improvement roles.
• Experience with KPIs, dashboards, and performance analysis.
• Familiarity with Lean, Six Sigma, or DMAIC methodologies.
• Experience in global, matrixed organizations.
• Exposure to automation (RPA, workflow tools, system implementations).
• PMP or equivalent certification.
• Experience in regulated or compliancedriven environments.

Responsibilities

• Conduct end to end process assessments, documenting workflows, handoffs, controls, and dependencies.
• Analyze qualitative and quantitative data to identify bottlenecks, cost drivers, performance gaps, and risk exposure.
• Facilitate discovery and working sessions with SMEs and crossfunctional teams.
• Develop actionable improvements including streamlined workflows, automation opportunities, and procedural or organizational enhancements.
• Identify and implement AI enabled process improvements (machine learning, intelligent automation, generative AI).
• Build business cases and ROI models to evaluate impact and support prioritization.
• Design futurestate processes, SOPs, governance models, and systemrelated requirements.
• Support change management through stakeholder alignment, communication, training, and adoption tracking.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees