Business Process Consultant - Position 2

Codetech • Edison, NJ

1d

About The Position

Business Process Consultants build trusted, long-term customer relationships by delivering consulting services and managing end-to-end process improvements. They use domain expertise to support early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows to identify improvements and collaborate with automation, operations, and business stakeholders to deliver agreed results.

The role applies ServiceNow knowledge and domain expertise to customer engagements, designs efficient workflows that align with customer journeys and ServiceNow product capabilities, and supports customers in developing and reviewing user stories, acceptance criteria, testing strategies, and knowledge-transfer materials. Consultants also share insights with product teams, lead best practices, resolve escalations, coach Associate Business Process Consultants, and maintain relevant skills and certifications.

Requirements

• At least 5 years of experience in a professional services organization, or equivalent education and experience.
• Ability to travel up to 50%.
• Creativity and comfort running projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in an aligned workflow.
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Understanding of core AI concepts, ethical considerations, and platform capabilities.

Responsibilities

• Use domain expertise to design workflows aligned with the customer journey and long-term value.
• Develop user stories, acceptance criteria, testing strategies, and knowledge-transfer documents.
• Share insights with product teams to support continuous improvement and lead best practices.
• Resolve escalations from junior ES team members and demonstrate readiness to act as a functional lead on engagements.
• Coach and manage Associate Business Process Consultants.
• Apply ServiceNow knowledge and domain expertise in customer engagements to achieve optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices while meeting customer expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategies, and knowledge-transfer materials; support customers in reviewing and approving them.
• Keep skills and certifications up to date for assigned workflows.
• Use AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance; explain relevant AI applications in customer contexts with support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed