Business Process Consultant - Service Pricing

CDK Global•US - New Jersey - Home Office, NJ

8d•$65,500 - $83,500•Remote

About The Position

The Business Process Consultant partners closely with dealership management to optimize pricing strategies and maximize utilization of Service Pricing and CDK Service. The consultant ensures continuous improvement, and alignment with industry best practices to drive measurable business results. This role is responsible for delivering ongoing pricing strategy support and consultation to dealership clients, including monthly sustainment calls, performance reviews, and system updates.

Requirements

At least 5 years of experience with demonstrated success in automotive industry.
At least 2 years of experience within CDK Service and Service Pricing applications.
Proven experience in process improvement or consulting.
Strong analytical, facilitation, and presentation skills.
Ability to manage multiple engagements simultaneously.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Ability to work independently in a fast-paced environment.
Exceptional time management skills.
Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis.
Proficiency with MS Office products including Microsoft Office 365.
Familiarity with Teams application.
Must be able to remain in a stationary sitting or standing position for prolonged periods of time.
Must be able to communicate and comprehend information
Must be able to use computer hardware including mouse, for typing regularly

Nice To Haves

Bachelor’s degree
Prior consulting or performance improvement experience.
Experience across multiple dealership departments.
Familiarity with OEM programs, warranty processes, and compliance frameworks.

Responsibilities

Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices
Customize Service Pricing based on client needs
Provide ongoing consultation to dealership management on pricing strategies and system utilization
Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance
Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes
Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce
Track, update, and complete assigned tasks within Salesforce in a timely manner
Collaborate with peers and cross-functional teams to ensure successful project delivery
Stay current on automotive retail trends and apply insights to client engagements
Support team members in achieving both individual and team performance goals
Maintain a professional remote work environment
Ability to work remotely with clients.
Recommend best practices to improve dealership efficiency, margins, productivity, and revenue
Identify workflow gaps and develop solutions within CDK Service and Service Pricing environments
Serve as a subject matter expert in CDK Service, Service Pricing, and Parts applications
Serve as a trusted advisor to dealership leadership.
Track KPIs relevant to the engagement (throughput, accuracy, productivity, compliance, financial health).
Maintain documentation, visit summaries, action plans, and follow-up reports.
Contribute to internal knowledge sharing and continuous improvement initiatives.