Business Process Consultant Senior, Austin Public Library

City of Austin•Arlington, VA

10d•Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Business Process Consultant Senior Purpose: Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Requirements

Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of performance measures.
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
Knowledge of leadership methodologies and supervisory responsibilities.
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in providing internal consulting services.
Skill in project management methods.
Skill in handling conflict resolution to changes of current processes.
Skill in negotiation of projects and program initiatives.
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
Ability to look at situations systematically.
Ability to work independently and with teams.
Ability to understand, interpret and apply detailed and complex information.
Ability to manage implementation of recommendations.
Ability to lead and manage a multi-discipline workforce.
Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job.
Graduate level education may substitute for experience up to two (2) years.
This position requires a Valid Texas Class C Driver’s License or the ability to acquire one within 90 days of your hire date.
External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Must have the ability to read, write, and speak fluently in English.

Nice To Haves

Demonstrated ability to collaborate and communicate effectively with executive leadership, managers, frontline staff, and stakeholders.
Experience collecting and analyzing qualitative and quantitative data, including developing interactive tools or platforms (e.g., dashboards, surveys) to support engagement and decision-making.
Experience facilitating process improvement and quality assurance initiatives.
Experience translating data into clear, actionable insights through data visualization and reporting tools (e.g., Power BI).
Advanced skill level in Microsoft Excel.
Ability to travel to more than one work location.

Responsibilities

Leads multiple, cross-functional, large projects, initiatives and teams.
Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
Advises Executive Management team in defining and identifying key measures and performance targets.
Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
Identifies, collects, and researches to complete data analysis.
Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
Accountable for achievement of goals of the division.
Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
Develops solutions to critical business issues and presents alternatives to executive management.
Communicates project status to sponsors, stakeholders, and the rest of the department.
Responsible for creating/revising models and methodologies which support consulting services.
Develops project work plans and performs project management.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.