Senior Business Process Consultant

iTech AG • Arlington, VA

7d

About The Position

iTech AG is looking for a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant is responsible for leading process definition, optimization, and alignment across ServiceNow ITAM solutions. This role partners directly with customer leaders to translate business needs into effective workflows and platform capabilities.

Requirements

• 3-5 years in ServiceNow ITAM process design
• Deep knowledge of ServiceNow ITAM modules
• Strong workshop facilitation and stakeholder management skills
• Strong interpersonal skills with a proven track record of providing excellent customer service
• Excellent writing and communication skills with attention to detail
• Pursuant to a government clearance, U.S. citizenship is required

Nice To Haves

• ServiceNow CSA and relevant ITAM certifications preferred

Responsibilities

• Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders
• Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
• Support integration strategies that streamline data sharing and reporting across systems
• Ensure process outcomes align with organizational goals and ServiceNow solution capabilities
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level