WIC Lactation Consultant, Austin Public Health

City of Austin•Scappoose, OR

18d

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Under general supervision, this position serves as an International Board Certified Lactation Consultant (IBCLC) within Austin Public Health providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community. Position Overview This position serves as an International Board-Certified Lactation Consultant (IBCLC) providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community. This position will facilitate training for professional and paraprofessional staff. This position will coordinate and provide breastfeeding activities, including media spotlights, hospital presentations, and events with community partners. This position will mentor health professionals including, but not limited to, medical and nursing students, medical residents, and dietetic interns. This position will compile/prepare statistical reports and conduct quality assurance and improvement activities.

Requirements

Graduation from an accredited high school or equivalent, plus two (2) years of experience in clinic, hospital and/or public health environment.
Current International Board Certified Lactation Consultant.
Completion of all required WIC modules during the probationary period.
Knowledge of breastfeeding physiology, anatomy, and counseling and training techniques.
Knowledge of Federal, State, City, and Local policies and regulations that pertain to WIC services, breastfeeding, and lactation consultation.
Skill in providing breastfeeding management and excellent customer service and support.
Skill in handling multiple tasks, organizing, and prioritizing.
Skill in planning and organizing.
Skill in using computers and related software applications.
Skill in following written and oral instructions.
Skill in data analysis and problem solving.
Ability to train others.
Ability to collaborate and communicate effectively, clearly, and concisely with diverse populations and individuals.
Ability to assess current operations on an ongoing basis and implement required changes.
Ability to use critical thinking and best practices to apply cultural sensitivity to interactions with the general public.
Ability to resolve complex customer complaints.
Ability to demonstrate cultural and linguistic competency.
Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds; managers; co-workers; and members of the public and professional groups.

Nice To Haves

Demonstrates experience in effective communication and providing health education.
Proficient in Microsoft Office: Word, Outlook, Excel, Power Point, Access, Publisher.
Bilingual in English and Spanish.
Experience providing customer service in a health-related role.

Responsibilities

Provides consultative services appropriate for a professional Lactation Consultant that is certified through the International Board of Certified Lactation Consultant Examiners (IBCLE)
Documents encounters with clients according to policies and procedures set by the WIC Program.
Maintains complete and accurate records of client status.
Follows policies and procedures for maintaining inventory of equipment and supplies.
Conducts training and mentoring activities for Breastfeeding Peer counselors and WIC staff.
Compiles and submits client statistic reports and participates in Quality Assurance improvement activities.
Provides subject matter expertise and technical assistance to other WIC staff as needed.
Participates in the planning and implementation of lactation programs within the area of specialization for department-wide use.
Mentor health professionals including, but not limited to, medical and nursing students, medical residents, and dietetic interns.
Develops and implements presentations focused on breastfeeding promotion and education.
Participates in community outreach activities.
Collaborates with internal and external clients in special projects and initiatives.
Provide WIC breastfeeding activities, including media spotlights, hospital presentations, and events with community partners.
Complies with all Federal, State, City, and Local Agency Policies.
May provide leadership, work assignments, evaluation, training, and guidance to others.