Business Process Associate - 1st Shift (Hybrid)

Stryker • Portage, MI

4d • Hybrid

About The Position

As the Business Process Associate, you will support and lead continuous improvement efforts within Customer Service by identifying process gaps, analyze root causes, and help implement sustainable solutions. Support continuous improvement initiatives and projects, under the guidance of leadership, by identifying process gaps, analyzing root causes, and supporting the implementation and sustainment of process changes using business process improvement, problem-solving, and change management practices. Assist with maintaining and updating business process documents under guidance to ensure accuracy and usability. Collaborate with Customer Service leadership and cross-functional stakeholders to support the design, documentation, and implementation of improved workflows, procedures, and system-related process enhancements. Maintain accurate and up‑to‑date project documentation and records, ensuring information is organized, accessible, and aligned with established project and documentation standards Support Quality Management System (QMS) and Financial Compliance activities by reviewing procedures, identifying deviations from documented standards, and assisting with updates to standard work and training documentation. Support audit readiness and compliance activities, including audits, evidence support, corrective actions, and continuous performance enhancement related to Customer Service processes. Identify opportunities to improve service delivery, internal processes, and customer support methodologies; provide observations and recommendations for consideration by leadership and assist with implementation efforts. Demonstrate flexibility and adaptability in a fast-paced environment by responding effectively to evolving business needs, changing priorities, system enhancements, and process updates. Communicate clearly and professionally with Customer Service teams, leadership, and cross-functional partners through written documentation, presentations, and verbal discussions. Consistently demonstrate a positive, constructive, and collaborative approach while working independently and as part of cross-functional teams.

Requirements

• Bachelor’s Degree
• Strong analytical/problem-solving ability
• Strong communication skills
• Ability to work independently in a fast-moving environment

Nice To Haves

• Experience in ERP, CRM systems
• Experience in Customer Service processes
• Demonstrate intermediate level of Microsoft Office knowledge/ skills
• Lean Six Sigma experience

Responsibilities

• Support continuous improvement initiatives and projects by identifying process gaps, analyzing root causes, and supporting the implementation and sustainment of process changes using business process improvement, problem-solving, and change management practices.
• Assist with maintaining and updating business process documents under guidance to ensure accuracy and usability.
• Collaborate with Customer Service leadership and cross-functional stakeholders to support the design, documentation, and implementation of improved workflows, procedures, and system-related process enhancements.
• Maintain accurate and up‑to‑date project documentation and records, ensuring information is organized, accessible, and aligned with established project and documentation standards.
• Support Quality Management System (QMS) and Financial Compliance activities by reviewing procedures, identifying deviations from documented standards, and assisting with updates to standard work and training documentation.
• Support audit readiness and compliance activities, including audits, evidence support, corrective actions, and continuous performance enhancement related to Customer Service processes.
• Identify opportunities to improve service delivery, internal processes, and customer support methodologies; provide observations and recommendations for consideration by leadership and assist with implementation efforts.
• Demonstrate flexibility and adaptability in a fast-paced environment by responding effectively to evolving business needs, changing priorities, system enhancements, and process updates.
• Communicate clearly and professionally with Customer Service teams, leadership, and cross-functional partners through written documentation, presentations, and verbal discussions.
• Consistently demonstrate a positive, constructive, and collaborative approach while working independently and as part of cross-functional teams.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level