Business Process Architect

French Lick Resort • Buffalo, NY

8d

About The Position

Delaware North is hiring a full-time Business Process Architect to join our team in Buffalo, New York. As a Business Process Architect, you will be responsible for designing and delivering enterprise-wide process improvement and optimization initiatives. If you are seeking a role that provides career growth and a fast-paced work environment, apply to join our team!

Requirements

• Bachelor's degree in business administration, operations management, or a related field; master's degree is preferred
• Minimum of 10 years of experience in business process, transformation, operational excellence, or continuous improvement, with at least 5 years of experience in a leadership role
• Demonstrated success leading large-scale, cross-functional process redesign and transformation initiatives with a proven ability to lead in matrixed environments and collaborate across business units and corporate functions
• Familiarity with automation technologies such as RPA, workflow automation, and intelligent document processing as well as proficiency in process mapping or modeling tools such as Visio, Lucidchart, ARIS, or Bizagi
• Understanding of change management principles and how to apply them to process and system transformation
• Comfortable with enterprise analytics and performance measurement tools to monitor effectiveness and adoption

Nice To Haves

• Lean Six Sigma certification, Change Management certification, project or program management certification, and Business Process Management certification is a plus

Responsibilities

• Lead end-to-end execution of business process transformation initiatives across key enterprise functions
• Partner with senior leadership to align transformation goals with strategic priorities and roadmap
• Identify and assess high-impact process improvement opportunities through analysis and stakeholder engagement
• Design and implement future-state processes that reduce complexity, improve service delivery, and enable automation
• Collaborate with cross-functional teams and oversee external consultants to ensure successful delivery of transformation projects

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees