Business Process and Systems Manager

George T Sanders•Wheat Ridge, CO

2h•Hybrid

About The Position

The Business Process and Systems Manager (BPSM) is responsible for the day-to-day administration, optimization, and strategic ownership of the company’s enterprise resource planning system, Infor CloudSuite Distribution (CSD). This role reports to the Director of IT & eCommerce and serves as the primary system owner for ERP configuration, integrations, automation, reporting, documentation, and ongoing modernization. This role is accountable for the performance, reliability, and continuous improvement of the ERP environment and its integrations. It is dedicated to information systems administration and ERP project execution, with a strong focus on automating and enhancing ERP-driven accounting and operational workflows to reduce manual effort and ensure the system remains scalable, efficient, and aligned with business needs.

Requirements

5+ years of experience in ERP administration or business systems roles
Experience owning and administering an ERP system in a distribution, wholesale, manufacturing, or logistics environment, with a strong understanding of accounting and operational workflows
Experience managing ERP integrations, including third-party platforms, EDI, and API-based systems, with working knowledge of scripting and data structures for troubleshooting and system support
Proven ability to lead process improvement initiatives and reduce manual workloads through automation, including coordinating work with external vendors, consultants, or ERP development partners
Strong communication skills with the ability to collaborate across all departments, and to create clear technical documentation and SOPs for both technical and non-technical users

Nice To Haves

Experience with current systems (Infor CloudSuite Distribution, TWL, Billtrust, Sovos Taxware, ProAdvisor, Phocas, Optimizely Configured Commerce) and using AI or automation tools to improve reporting, reconciliation, or exception handling
Familiarity with distribution industry workflows (inventory, purchasing, order fulfillment) and experience in ERP modernization, system optimization, or large-scale business process redesign

Responsibilities

Own day-to-day administration and health of the ERP system, Infor CloudSuite Distribution (CSD), and its integrations, including EDI, eCommerce, BI tools, financial systems, TWL (warehouse logistics), APIs, and third-party platforms
Serve as system owner for ERP configuration, security, workflows, integrations, change management, data governance, and access controls, including maintaining documentation, SOPs, and training materials
Own and drive ERP development, enhancements, and ongoing support with third-party vendors while serving as the primary liaison between IT, accounting, operations, and external partners, including ticket management, prioritization, testing, and release coordination
Provide advanced ERP user support and serve as the escalation point for system issues, leveraging working knowledge of SQL, scripting, APIs, and data structures to troubleshoot and resolve technical problems
Own ERP reporting and dashboard strategy while analyzing and modernizing accounting-related processes (AR, AP, invoicing, reconciliation, GL balancing) to deliver accurate insights and eliminate manual effort through automation and AI-driven solutions
Plan and execute ERP upgrades, patches, and releases while balancing day-to-day administration with strategic optimization initiatives and long-term ERP roadmap planning, ensuring stability and minimal business disruption