Business Process Analyst

IST Management Services•Atlanta , GA

2h•$55,000 - $65,000•Hybrid

About The Position

The Business Process Analyst will work with departments including Accounting, Human Resources, Marketing, Operations, and Technology to document business processes, identify operational challenges, and support process improvement initiatives. This position will meet with employees and department leaders to understand how work is currently performed, document workflows and requirements, and help identify manual or repetitive activities that may benefit from process improvements, system changes, integration, automation, or artificial intelligence tools. The Business Process Analyst will serve as a liaison between business departments and the software development team. This individual will assist with requirements gathering, documentation, project coordination, testing, training, and implementation activities. This is an ideal opportunity for someone with strong communication, analytical, and organizational skills who is interested in developing experience in business process improvement, workflow automation, system integration, and AI-enabled business solutions.

Requirements

Legal authorization to work for any employer in US; diploma or GED
Ability to sit, stand, and look at computer screen for extended periods
One to three years of experience in business analysis, project coordination, process documentation, application support, operations, or a related role
Strong written and verbal communication skills
Ability to manage multiple assignments and follow through on action items
Basic understanding of business processes and software applications
Ability to work collaboratively with both technical and non-technical employees
Proficiency with Microsoft Office or Microsoft 365 applications
Willingness to learn new systems, tools, and business processes

Nice To Haves

Bachelor’s degree in Business, Information Systems, Communications, or a related field.
Experience creating process maps, procedures, requirements, or workflow documentation.
Experience participating in software implementation or process-improvement projects.
Experience supporting Accounting, Human Resources, Marketing, Operations
Analytical thinking, attention to detail, curiosity and willingness to learn

Responsibilities

Meet with employees, managers, and subject matter experts to understand existing business processes
Document current workflows, business rules, handoffs, systems, data inputs, and manual activities
Create process maps, workflow diagrams, standard operating procedures, and supporting documentation
Identify process gaps, duplicate data entry, manual workarounds, and repetitive administrative activities
Gather and document business needs for application changes, reports, workflows, integrations, and new internal tools
Translate business requests into clear functional requirements, user stories, and acceptance criteria
Document expected outcomes, business rules, exceptions, and user needs
Review documented requirements with business stakeholders and technical team members
Assist with maintaining traceability between business requests, development tasks, testing, and implementation
Assist with coordinating business and technology projects from discovery through implementation
Schedule and participate in project meetings, process-discovery sessions, and requirements reviews
Document meeting notes, decisions, action items, risks, and follow-up activities
Support project managers, department leaders, and technical team members with project documentation
Assist with the development of test plans, test scenarios, and user acceptance testing documentation
Coordinate with end users to validate that application changes meet documented requirements
Document defects, questions, and requested changes identified during testing
Create implementation checklists, user guides, training materials, and support documentation
Identify repetitive, manual, or time-consuming activities during process-discovery sessions
Document potential opportunities for workflow automation, system integration, or AI-assisted tools
Assist with researching available system features, automation tools, and process-improvement options
Monitor feedback and assist with documenting the results of implemented improvements
Assist business owners with documenting requested application upgrades, enhancements, and defect corrections
Maintain application documentation, process guides, user instructions, and change records
Help identify user needs and usability concerns within existing applications
Develop and deliver basic presentations, demonstrations, and training materials
Serve as a liaison between internal users and technical team members for assigned projects
Maintain security, confidentiality, and data privacy considerations when documenting business processes and system requirements