Business Process Analyst (Operations)

Agricorp • Guelph, ON

6d • CA$73,912 - CA$86,955 • Onsite

About The Position

Agricorp is looking for a Business Process Analyst to join the Operations team within our Program Delivery division. This role will support the development and implementation of business process improvement strategies for Program Delivery (claims, underwriting, customer care, etc.). The analyst will use their expertise in business process redesign, process mapping, standard operating procedure documentation, and process implementation to improve efficiencies.

Requirements

• University degree in a related field, such as business administration, or equivalent experience
• 3 to 5 years’ experience with process mapping, process redesign and standard operating procedures documentation
• Demonstrated proficiency in written documentation of procedures
• Demonstrated ability to work across internal and external teams
• Proficiency in word processing and in using spreadsheet and database software, such as Microsoft Office Visio and Microsoft Excel

Nice To Haves

• Experience in the insurance and/or financial services industry an asset
• Lean Six Sigma or similar certification an asset

Responsibilities

• Gather requirements and define stakeholder needs for business process development and improvement
• Assess current processes and develop future processes, process maps, and document detailed plans and procedures
• Collaborate with internal stakeholders across Agricorp and external stakeholders, such as OMAFA, to integrate new business processes and cycles into Program Delivery
• Recommend approaches to obtain appropriate stakeholder and management approvals for technical content
• Coordinate sign-off of process maps and procedures, ensuring the content is accurate, consistent, and follows established guidelines and best practices
• Establish and maintain collaborative relationships with subject matter experts, project team members and management across divisions to plan and implement process improvements
• Recommend process changes that enhance service delivery and minimize inefficiencies
• Develop business process testing strategies, write test cases and user acceptance criteria and conduct business process testing for new or existing Business Process Improvement initiatives

Benefits

• Comprehensive health and dental benefits
• Pension plan
• Paid vacation days and sick leave
• Work-life balance with supportive leaders who respect your time outside of work
• Opportunities for learning and growth, including mentoring, coaching, and support for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree