Business Process Analyst (Contract)

Order.co•New York City, NY

2d•Hybrid

About The Position

We’re seeking a Business Process Analyst for a 9-month contract to help diagnose, redesign, and operationalize high-impact workflows across multiple operational domains. You’ll combine process engineering discipline (mapping, measurement, bottleneck analysis, standardization) with pragmatic implementation (automation enablement, documentation, change management) to improve speed, quality, and scalability. This role is ideal for someone who can move from ambiguity to clarity quickly—turning complex, cross-functional work into simple, measurable workflows that teams can execute consistently.

Requirements

5+ years of experience in business process analysis, process engineering, operations excellence, or similar roles.
Strong ability to map and improve processes using structured methods (Lean, Six Sigma, BPMN, value stream mapping, etc.).
Demonstrated experience improving workflows that involve: Multiple handoffs, Exceptions/edge cases, High-volume or repetitive operational work.
Strong analytical skills (Excel/Google Sheets proficiency required; SQL a plus).
Exceptional facilitation and communication skills—able to work effectively with both frontline teams and leaders.
Proven ability to deliver in ambiguous environments and drive work to completion.
Systems thinking and attention to detail
Bias for action with strong prioritization
Comfort navigating cross-functional complexity
Ability to balance speed with controls and reliability
High ownership and accountability

Nice To Haves

Experience implementing workflow automation (low-code/no-code, RPA, integrations, ticketing/work management tooling).
Familiarity with AI-enabled automation approaches (agent-based workflows, intelligent intake/classification, self-healing workflows, etc.).
Experience in high-growth SaaS, marketplace operations, procurement/ordering, onboarding, or operational service delivery.
Process mining or instrumentation experience (event data, funnel analysis, operational telemetry).

Responsibilities

Lead end-to-end process discovery sessions with stakeholders across Operations, Product, and related partner teams.
Document current-state workflows with clear definitions of: Inputs/outputs, handoffs, decision points, exceptions, Cycle time, dwell time, throughput, rework drivers.
Establish a shared process “source of truth” (diagrams, SOPs, RACI, and workflow documentation).
Identify root causes of delays, variability, and quality issues using structured problem-solving methods.
Design future-state workflows that reduce manual work, improve predictability, and clarify ownership.
Develop operational policies and guardrails (SLAs, standards, escalation paths, exception handling).
Translate process opportunities into an actionable automation backlog (quick wins vs. larger bets).
Partner with technical and non-technical builders to implement automations using appropriate tools (low-code/no-code, RPA, workflow tools, and/or AI-enabled automation platforms).
Ensure automations are operationally safe: monitoring, fallbacks, human-in-the-loop steps, and clear runbooks.
Define and track performance indicators tied to cycle time, quality, throughput, and workload.
Create lightweight dashboards and reporting to monitor performance and prioritize improvements.
Build capacity and utilization views to support staffing models, forecast planning, and cost-to-serve visibility.
Drive adoption by creating SOPs, training materials, and launch plans.
Facilitate stakeholder alignment, decision-making, and ongoing continuous improvement rituals.
Communicate progress clearly to leadership with risks, tradeoffs, and recommendations.