Business Process Analyst - SaaS

SKYGEN

2d•$92,472 - $138,708•Remote

About The Position

Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery.

Requirements

Fully and permanently remote – work from anywhere within the U.S.
Strong communication skills required – ability to translate technical language into clear, understandable terms for all audiences.
Client-focused approach – capable of educating and inspiring confidence in clients through expertise and professionalism.
Industry experience required – background in dental, vision, or medical fields is essential.
Bachelor’s degree in Computer Science or related field
3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.
Experience with SQL
Ability to plan for contingencies and anticipate problems
Ability to effectively listen and respond to customers’ needs
Ability to effectively convey and receive ideas, information, and directions
Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles
Ability to display strong written and verbal communication skills
Ability to remain organized despite multiple interruptions
Ability to ask critical questions to assess needs and requirements
Ability to explain complex concepts easily
Ability to successfully meet timelines for project plans and manage time effectively
Ability to translate business goals and requirements into documented requirements
Ability to travel to client sites
Build strong relationships with business partners
Successfully manage competing priorities and navigate within ambiguity

Nice To Haves

Certified Business Analysis Professional
Certified Quality Technician
Certified Quality Engineer
Certified Quality Auditor
Experience in healthcare claims administration, and/or SaaS experience
Knowledge of industry standards
Knowledge of Enterprise System
Demonstrates competencies in a variety of quality philosophies, systems, and tools

Responsibilities

Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system
Collaborate with stakeholders to ensure solution meets business needs and requirements
Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters
Introduce best practices when training users and configuring the Enterprise System
Conduct training sessions with end users, including new release upgrades
Support training team with documenting and delivering quality training material for business users
Lead analysis of business requirements and develop and socialize optimization strategies
Recommend solutions to streamline and scale existing workflows
Lead meetings with the stakeholders and communicate appropriate status, risks, and issues
Host client meetings and presentations to share findings with solutions
Lead efforts to prioritize initiatives based on business needs and requirements
Contribute to the development of project plans
Support client(s) with user acceptance testing and reviewing documented results
Assist with documentation, mapping and validation efforts to migrate legacy data
Assist with workflow planning, documentation, mapping, and user testing of integration points