Business Process Analyst

CHESS•Albuquerque, NM

2d•$23 - $29•Onsite

About The Position

The Business Process Analyst, operating under supervision, offers technical and functional support to diverse CNM departments utilizing a range of computer applications and systems. This role entails active involvement in running operations necessitates comprehensive documentation of processes and procedures and is required to document processes and procedures.

Requirements

Associate's degree AND Three (3) years of related experience.

Nice To Haves

Experience working in higher education or public sector environments, with familiarity using enterprise systems.
Demonstrated experience documenting business processes, workflows, and standard operating procedures.
Experience using data analysis tools (e.g., Excel, reporting tools, or similar) to evaluate processes and support decision-making.
Experience developing reports, policies, or technical documentation with a high level of clarity and accuracy.
Strong organizational skills with the ability to manage multiple priorities and adapt to changing project needs.

Responsibilities

Assists in the development or modification of procedures to address complex business problems, considering computer equipment capacity, operation time, and desired results.
Develops and maintains written documentation of applications, including best practices, processes, and procedures.
Creates user-friendly procedures, training materials, guidelines, and documentation.
Contributes to the development and upkeep of business process documentation.
Executes mission-critical processes that significantly impact the college.
Participates in planning discussions to provide technical and practical business perspectives, attending collaborative team meetings.
Identifies, compiles, and delivers required metrics by proactively managing multiple data sources, and seeking process improvements with stakeholders.
Offers direct support to end-users for troubleshooting product issues and barriers.
Generates, distributes, maintains, and processes reports that offer insights into operational statistics, performance, and trends.
Participates in teams developing software applications and interfaces, researching and analyzing system problems.
Utilizes industry-standard project management frameworks for work approaches.
Tests systems, database functions, upgrades, patches, and new third-party software or hardware implementations to ensure proper functioning.
Begins learning and developing reports and dashboards using SQL, SAS, or other reporting languages/tools.
Monitors student databases for data accuracy, conformity, integrity, and interrelationships, providing recommendations on data integrity issues and managing data cleanup and records merging.
Coordinates data entry standards, technical support, and training for Student Information System (SIS) end-users.
May document, summarize, and distribute meeting notes.
Manages permissions and develops user roles for employees during onboarding, along with data separation dashboards.
Creates and distributes information using SQL, SAS, or other reporting languages/tools and related reports.
Acts as a departmental contact for one or more community stakeholders/programs.
Performs other related duties as assigned.