Business Process Analyst - Retail Lending

F.N.B. Corporation•Pittsburgh, PA

1d•Onsite

About The Position

The Business Process Analyst supports Retail Credit—including consumer and small business lending—and the Retail Lending Collections organization by identifying, analyzing, and improving business processes, systems, and data workflows. This role translates operational challenges into actionable business requirements, process enhancements, test plans, and data mapping to support strategic initiatives across the Retail Lending lifecycle. The incumbent plays a key role in driving continuous process improvement to enhance efficiency, reduce operational risk, and improve both customer and employee experiences. Responsibilities include creating and maintaining process documentation, preparing and executing user acceptance testing, and partnering with project managers to ensure accurate and timely project deliverables. This position is primarily responsible for working with the Lines of Business (LOB) Subject Matter Experts to translate LOB problems into requirements, process changes, test cases, data mapping, etc. The incumbent manages/assists with updating/creating business requirements, process documentation, data mapping extracts and test plans and manages/assists with user acceptance testing. The incumbent works with the project managers to complete and update project documentation and deliverables and provides expert input and best practice guidance on areas of subject matter expertise.

Requirements

Associate’s Degree
3 years of job-related experience, ideally in business analysis, quality assurance, or process improvement within financial services, lending operations, or related environments.
Strong analytical and problem‑solving abilities with a continuous improvement mindset
Excellent written and verbal communication skills
Ability to work effectively and manage multiple priorities in a fast‑paced environment
Strong organizational, interpersonal, and documentation skills
High attention to detail with a focus on accuracy and quality
Proficiency in MS Word – Intermediate
Proficiency in MS Excel – Intermediate
Proficiency in MS PowerPoint – Intermediate
Proficiency in MS Visio
Proficiency in SharePoint
Experience with Retail Credit and Retail Lending Collections—including consumer and small business lending—is required
Detail-oriented
Ability to use a personal computer and job-related software
Experience with Commercial/Consumer Banking and/or Operations required.

Nice To Haves

Bachelor’s Degree
Familiarity with process improvement methodologies (Lean, Six Sigma)
Prior experience in Business Analysis and QA Testing
Relevant process improvement certifications (e.g., Lean Six Sigma Yellow/Green Belt)

Responsibilities

Collaborate with Subject Matter Experts (SMEs) in Retail Credit and Retail Lending Collections (Lines of Business) to develop, update, and maintain business requirements, process documentation, workflows, and data mapping extracts.
Ensure documentation is clear, accurate, and aligned with operational needs, regulatory expectations, and system capabilities.
Lead or support continuous improvement initiatives by analyzing current-state processes, identifying inefficiencies, and recommending enhancements that streamline workflows, strengthen controls, and improve overall performance.
Apply process improvement methodologies and best practices to support automation, consistency, and scalability across Retail Lending operations.
Translate operational challenges, business problems, and user needs into actionable requirements, process changes, test cases, and data mapping objects, ensuring all requirements are comprehensive, testable, and aligned with project goals and business strategy.
Create, manage, and execute test plans and user acceptance testing (UAT) for system enhancements, new functionality, and process changes, validating that deliverables meet business needs, regulatory standards, and quality expectations before deployment.
Communicate effectively with Retail Credit, Collections, project managers, IT partners, and other key stakeholders/LOB partners to gather insight, resolve issues, ensure alignment on process improvements and project outcomes, and ensure end-product quality.
Participate actively in project meetings, contribute expert guidance throughout the project lifecycle, and work with project managers to complete and update project documentation and deliverables.
Provide expert-level input and best practice guidance on Retail Credit and Collections operations, process design, data flow, and quality assurance practices.
Support the development of operational standards, controls, and best practices to improve consistency and reduce risk.
Serve as a risk manager by understanding, identifying, monitoring, and escalating risks associated with daily responsibilities in alignment with F.N.B. Corporation’s risk management program.
Ensure all process changes, documentation updates, and testing activities adhere to regulatory requirements, internal controls, and company policies, and comply with regulatory laws and company procedures.
Perform other duties, projects, and cross-functional initiatives focused on operational excellence and continuous improvement as assigned.
Responsibilities may include database management, report generation and analysis depending on Line of Business.