Business Process Analyst I

IFAS LLC•Charleston, SC

6d•Onsite

About The Position

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. Global Compensation requires a contractor to provide Analyst support to the Office of Global Compensation, Pay Systems, Overpayments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource management (IRM) Bureau. They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management’s Employee Express Service. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS). They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state-of-the-art GFACS Payroll and Time and Attendance system. The position provides support to the Director of Pay Systems.

Requirements

Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail.
Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
Relevant professional experience supporting the design, development, analysis, testing, or implementation of systems similar in size, complexity, and scope to the DoS systems: experience with development and testing methodologies in a systems environment; experience managing development and or maintenance efforts; and experience performing technical tasks and analysis. The Department prefers candidates that have experience with some of the systems and technical environments supporting DoS, performing help desk support for large, complex financial system implementations and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Experience in supporting the development/implementation of large, complex financial management systems is preferred.
Provides business process analysis, systems analysis and system support services requiring knowledge and experience with the automated systems that support financial services, overseas and domestic, or in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems. This analysis supports the organization in resolving production system issues, identifying system gaps, assessing the impact of proposed changes to existing automated systems, documenting system requirements for proposed enhancements, assisting implementation of new and modified systems, supporting system users in the area of help desk support, training and other activities requiring an in-depth understanding of the function and/or the automated systems that support the function. The analysis also supports the design of new workflows, new procedures and new or revised automated systems. This analysis also supports the continuous improvement in reconciliation of general ledger accounts with Treasury and the production of cyclic financial statements through the identification of transaction errors, causes and corrective actions-either through system modifications or user training.
Position requires at a minimum active interim Secret Clearance or qualify for a security clearance.

Nice To Haves

Experience with processing payroll including manual creation of W-2s and 1099’s is highly preferred.
Experience with Federal Accounting systems
Knowledge of DoS accounting and financial policies

Responsibilities

Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances.
Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions.
Notifying customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation.
Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers
Retrieve, research and analyze pay history in the proprietary financial systems
Calculating overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc.
Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary
Filing all work and correspondence by indexing in Document Imaging System (DIS)
Professionally communicate with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions.
Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed
Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system
Performs other payroll project duties as assigned.