Business Process Analyst/ERP Intern

ASSA ABLOY • Lake Forest, CA

1d • Hybrid

About The Position

Americas Residential, a division of ASSA ABLOY is seeking a highly motivated Business Process Analyst / ERP Intern to work in our headquarters office in Lake Forest, CA. This role offers the unique opportunity to act as a "Process Analyst," documenting and preserving critical business logic within our ERP environment. The intern will play a vital role in capturing the "as-is" state of our Order-to-Cash (O2C) workflows, providing the foundational documentation necessary for future digital transformation and modernization initiatives. Intern to work in our headquarter office in Lake Forest, CA. This role will offer you the opportunity to be a part of a global company and a market leader in faucets, fixtures and locks.

We are looking for curious and analytical student who enjoys "connecting the dots" between human workflows and technical systems. The ideal candidate isn't afraid to dive into ERP interfaces and is comfortable interviewing experienced business users to extract "tribal knowledge" that isn't yet documented. You should have a passion for understanding how a product moves from a customer's click to a final invoice.

Requirements

• Currently pursuing a degree in Business, Information Systems, Industrial Engineering, Supply Chain, or a related field.
• Ability to take a complex, multi-step process and break it down into logical, sequential steps.
• Strong interpersonal skills to effectively interview staff and explain technical workflows in simple terms.
• A high level of accuracy when documenting system fields and business rules.
• An interest in how ERPs (e.g., QAD, Oracle/SAP versions, or proprietary systems) function compared to modern SaaS solutions.

Nice To Haves

• Basic familiarity with flowcharting logic (Start/Stop, Decision Diamonds, Process Steps) is a plus.

Responsibilities

• Map the O2C Lifecycle: Document the end-to-end journey of an order, including order entry, credit holds, inventory allocation, warehouse picking, shipping, and invoicing within the ERP.
• Shadow Power Users: Conduct interviews and "day-in-the-life" observations with customer service and finance teams to capture manual workarounds and "offline" spreadsheet processes.
• Create Visual Workflows: Translate complex procedures into clear swim-lane diagrams and flowcharts using tools like Visio, Lucidchart, or Miro.
• Identify "Tribal Knowledge": Formalize undocumented business rules that have been passed down verbally, ensuring they are preserved in a central repository.
• Gap Analysis Support: Assist in identifying bottlenecks or "pain points" where the ERP limits business efficiency or data visibility.
• Maintain Documentation: Organizes and uploads all process maps and standard operating procedures (SOPs) into SharePoint or Confluence.
• Data Field Mapping: Document key data points within the system (e.g., SKU formats, customer IDs) to assist with future data integrity projects.

What This Job Offers

• Career Level: Intern