CURRENT SAWS EMPLOYEES ONLY Business Process Analyst (Customer Service)

San Antonio Water System • San Antonio, TX

6d • Onsite

About The Position

The Business Process Analyst (Customer Service) is responsible for analyzing and documenting current business processes, as identified by management; working with process owners, participants, and end users to develop and implement improved business models; and facilitating the creation and tracking of performance indicators for all areas within SAWS. This position works under limited supervision and will often work on more than one project at any one time. It requires prioritizing and evaluating time and resource requirements to meet deadlines, and using effective communication and change management practices.

Requirements

• Bachelor's Degree in Management Information Systems, Business Administration, Public Relations, Communications, Public Administration, or a related field from an institution accredited by a nationally recognized accrediting agency.
• Three years' progressively responsible experience in developing and implementing business processes, conducting business analyses and modeling, coordinating the preparation of reports and presentations, and conducting external research.
• Proficient in the use of appropriate data management software (spreadsheets and databases), geographic information systems software and digital mapping techniques, project planning, presentation software, and internet tools.

Nice To Haves

• Demonstrated experience in interactive group techniques, functional analysis, process flow analysis sufficient to facilitate change management and other management improvements.
• PMP Lean Six Sigma Certification
• Demonstrated experience in process analysis projects
• Demonstrated project management experience

Responsibilities

• Documents existing business processes using business models, workflow diagrams, and written explanations.
• Develops process improvement suggestions that align with management initiatives.
• Assesses impact of proposed changes to related business processes and develops cost/benefit analysis.
• Consults with external businesses to identify "best practice" process models.
• Acts as liaison between internal business units to facilitate new business process plans.
• Develops performance indicators to measure the results of the process change.
• Facilitates and communicates internal and external corporate benchmark surveys.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level