Business Process Analyst 1

State of Ohio • Strongsville, OH

15h • Onsite

About The Position

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back – and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation. We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Requirements

• 36 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of associate core program in computer science or information systems; 18 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of undergraduate core program in computer science, information systems, or business administration; 12 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or equivalent of minimum class qualifications for employment noted above.
• Information Technology
• Technical documentation
• Systems Analysis
• Testing Procedures
• Analyzation
• Customer Focus
• Problem Solving
• Teamwork

Responsibilities

• Work as a team player to help accomplish departmental goals and objectives.
• Act as a liaison to internal staff and vendors to assist with specification gathering, build and deployment of new functions and features of the Lottery gaming system.
• Review and test applications, updates and changes prior to implementation.
• Gather, review and test system requirements documents.
• Review, verify and provide recommendations to system requirements documentation and specifications.
• Assist in creating information technology process flows, time plans and project documentation.
• Test and verify change requests.
• Provide support and troubleshooting for issues related to supported systems.
• Provide support for internal issues related to supported systems.
• Research internal and external customer inquiries and provide information as requested.
• Report, test and provide relevant information utilizing a ticketing system including documenting all processes and steps taken to remediate issues reported.
• Learn and use Ohio Lottery Commission applications, systems and gaming terminals to complete daily job responsibilities.
• Perform other duties and work on special projects as directed.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree