Business Process Advisor Sr

Acosta•Jacksonville, FL

19h

About The Position

As a Senior Business Process Advisor , you will play a strategic role in advancing Acosta Solutions’ operational excellence by leading complex process initiatives, supporting system enhancements, and mentoring teams across the organization. This role is ideal for a highly experienced process professional who thrives in change management, project leadership, and developing others.

Requirements

baccalaureate
Bachelor's degree in Business or Communications preferred
Preferred Six Sigma Black Belt Certification
3 to 5 years of relevant work experience
Acosta Systems – high-level knowledge of the system required to manage training, provide support and maintain documentation.
Acosta Solutions Process, All Roles, - knowledge of high-level processes required to provide training and support and provide high-level testing support.
MS Office (Teams, SharePoint, PowerPoint, Excel, etc.) - high level to enable efficient information and documentation management.
Retention of information to stay up-to-date on systems and processes.
Organization and time management, ability to meet deadlines.
Writing skills to create and maintain documentation and effectively communicate information to the team.
Communication to effectively train and support the organization.
Ability to lead and participate in meetings and calls.
Proactive mindset, ongoing review of documentation and training methods.
Strive for continuous improvement of systems and processes.
To see
Ability to travel
Colour perception
Listening
Analysis/Understanding
Ability to work without a supervisor
Time Management
Judgment/Decision Making
Strong communication skills

Nice To Haves

Bachelor's degree in Business or Communications preferred
Preferred Six Sigma Black Belt Certification

Responsibilities

Serve as a senior subject matter expert (SME) for Acosta Solutions policies, procedures, systems, and processes, providing expert guidance and mentorship across the organization.
Lead training and mentoring efforts for Trainers, Business Process Advisors, and Acosta Solutions associates, ensuring consistent understanding and execution of defined processes and systems.
Act as a training mentor for the Business Process Advisor role, supporting onboarding, skill development, and long‑term success within the function.
Develop and execute procedures and system enhancements , partnering with stakeholders to improve efficiency, quality, and scalability across complex operational workflows.
Provide hands‑on operational support by working alongside teams, offering real‑time coaching, and delivering clear, concise verbal and written communication.
Manage projects and initiatives , including merger, acquisition, and integration support , ensuring timelines are met, risks are managed, and progress is tracked through established project trackers.
Drive system and process continuous improvement by reviewing complex workflows to identify opportunities for enhancement, simplification, or automation, and submitting change recommendations for leadership review.
Develop, maintain, and update training materials and SOP documentation for Acosta Solutions systems, processes, and client/customer platforms.
Ensure all documentation is accurate, clear, and maintained within Acosta systems, SharePoint, and/or AcostaGo.
Resolve complex system and process issues by performing root‑cause analysis, applying resolution logic, and leveraging reporting to identify and address recurring challenges.
Lead system and process review and testing efforts , ensuring enhancements and changes are fully vetted, deadlines are met, and solutions are successfully deployed
Maintain operational and project trackers (training, work‑withs, tasks, and projects), ensuring timely completion and accurate reporting.
Ensure required Trainer and Business Process recaps are submitted accurately and on schedule.
Communicate project status and performance updates regularly to leadership, providing transparency, insight, and recommendations as needed.
Meet physical requirements and travel as needed to support business initiatives and cross-functional collaboration.
Perform other duties as assigned in support of Acosta Solutions business objectives.