Business Process Administrator

Global Data Consultants•Harrisburg, PA

3d•Hybrid

About The Position

GDC IT Solutions is currently seeking a Business Process Administrator – Software Procurement & Renewals to work in a hybrid capacity, with 2 days on-site per week supporting the Conservation and Environment Delivery Center. This position requires strong organizational and customer service skills and offers the opportunity to play a key role in managing the Commonwealth’s complex software procurement approval and renewal processes. As a Business Process Administrator – Software Procurement & Renewals, you will be responsible for managing and facilitating the Commonwealth’s software procurement approval workflow and overseeing the tracking of more than 100 active software renewals. You will serve as a primary point of contact for supported agencies, ensuring business requirements are accurately documented, approvals are processed efficiently, and stakeholders remain informed throughout the lifecycle of each request.

Requirements

3+ years of full-time experience working directly with customers in a service, support, or coordination-focused role.
2+ years of full-time experience managing projects, programs, or administrative processes, including informal or non-titled project management experience.
1+ year of experience supporting or coordinating vendor relationships.
Strong leadership, organizational, and time management skills.
Demonstrated ability to manage complex processes with high attention to detail.
3+ years of full-time experience working directly with customers in a professional environment.
2+ years of full-time experience in procurement, program management, or process administration.
1+ year of experience in vendor management.
Strong leadership, organizational, and coordination skills.
Excellent written and verbal communication skills.
Demonstrated ability to manage multiple concurrent priorities in a complex, process-driven environment.

Responsibilities

Manage and oversee the Commonwealth’s software procurement approval process from intake through final approval, ensuring compliance with established policies and procedures.
Maintain and actively manage centralized tracking of more than 100 software renewals, including monitoring timelines, coordinating renewal activities, and ensuring accurate and timely status reporting.
Serve as the primary point of contact and subject matter expert for agency staff and Delivery Center personnel regarding the software approval and renewal processes.
Gather, document, and validate detailed business requirements from agency customers to support procurement and approval submissions.
Prepare, compile, and submit required documentation to legal, security, and administrative approvers to ensure complete and accurate review packages.
Facilitate meetings with cross-functional stakeholders including legal, security, business, and administrative teams to support timely approvals.
Collaborate with vendors to communicate Commonwealth requirements and obtain required documentation, including cloud use and compliance materials.
Review and interpret contract agreements and related business documents, providing input as needed to support approval decisions.
Research existing enterprise solutions to determine whether current tools meet documented business needs prior to initiating new procurements.
Maintain and update the enterprise software catalog to ensure vendor product offerings and agreement requirements are current and accurately reflected.
Provide guidance to agency customers regarding approval processes, policies, and procedural requirements.
Track and manage the backlog of procurement and approval requests, proactively following up to ensure progress and resolution.
Facilitate requests for additional information that arise during the review and approval lifecycle.