Business Performance Reporting Analyst

Global Payments Inc.•Denver, CO

1d•$95,000 - $105,000

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to start your global career? As a Business Performance Reporting Analyst within a results-oriented team, you will play a key role in the design, development, and evolution of scalable reporting and analytics across multiple business segments. This role goes beyond dashboard creation—you will transform data into actionable insights by identifying trends, uncovering performance drivers, and proactively guiding business decisions. You will leverage modern analytics tools such as Looker, Big Query, and AI-driven platforms like ThoughtSpot to enable both structured reporting and self-service, conversational analytics across the organization. You will partner cross-functionally across the full customer lifecycle (Marketing, Risk & Underwriting, Sales, Implementations, Customer Success, Product, and Operations), delivering trusted, executive-ready KPI reporting while driving deeper analytical exploration—particularly within Payment's performance and lifecycle metrics. You’ll be part of a team modernizing analytics through cloud data, real-time dashboards, and emerging AI capabilities.

Requirements

2+ years of experience in analytics, business intelligence, or data analysis (ideally in SaaS, Fintech, or Payments)
Strong experience building dashboards in Looker (preferred) or similar BI tools
Hands-on experience querying large datasets in BigQuery (or similar cloud data warehouses)
Advanced SQL skills with ability to transform and analyze complex datasets
Demonstrated ability to translate data into clear insights and business recommendations (not just reports)
Analytical mindset with strong problem-solving skills and curiosity to explore underlying drivers
Experience working with large-scale transactional or payments-related datasets is a strong plus
Ability to communicate insights clearly to both technical and non-technical stakeholders
Experience working cross-functionally in fast-paced environments

Nice To Haves

Direct experience with Payments, ISV, or Payment Facilitation (PayFac) models
Familiarity with customer lifecycle metrics (conversion, retention, monetization)
Experience with HubSpot, Salesforce, or other GTM systems
Exposure to experimentation, cohort analysis, or revenue analytics

Responsibilities

Partner with business leaders to define key performance drivers, metrics, and reporting requirements
Design and develop scalable dashboards using Looker, leveraging governed data models
Write and optimize complex queries in BigQuery to source, transform, and validate data
Own the full lifecycle of reporting: requirements gathering, data validation, dashboard design, and deployment
Move beyond reporting to analyze trends, identify anomalies, and provide actionable insights to stakeholders
Enable and support self-service and AI-driven analytics using tools like ThoughtSpot to empower business users
Partner with stakeholders to evolve reporting from static dashboards to interactive, insight-driven experiences
Perform deep-dive analyses on Payments, lifecycle, and operational performance
Collaborate with data teams to ensure alignment on data models, definitions, and source-of-truth metrics
Maintain clear documentation for metrics, data definitions, and reporting processes
Proactively identify opportunities to improve reporting efficiency, automation, and data quality