Business Partner Account Manager

Universal Music Group•Los Angeles, CA

8d•$68,360 - $78,000•Onsite

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. We are seeking a Business Partner Account Manager in our Digital Operations group that globally supports UMG’s owned and associated labels to set up new releases, manages the ongoing delivery of new releases and catalogue to business partners, and drives the introduction of new processes, product types and services with a continuous improvement focus. In this position, the successful candidate will be responsible for and oversee designated aspects of Business Partner operations. The candidate will act as the key operational UMG contact for assigned partners and be a key internal point of contact for the Digital Strategy, Commercial, Business & Legal Affairs, and Rights teams for new partner developments, onboarding activities, and emerging digital initiatives.

Requirements

Excellent interpersonal skills with the ability to communicate effectively, often regarding complex issues with people at all levels within the business
Excellent organizational skills with attention to detail and sharp time/project management skills
Solutions and results driven, conscientious, with a consistent desire to see a job through to conclusion
Proven ability to identify improvements to current working methods and systems and facilitate the implementation of change
Maintain overall professionalism with communication, message management and executive interaction
Must work well in a collaborative environment and display a strong team-player attitude
Skillful with technical, operational and commercial aspects of digital content management and distribution
Understanding of digital content distribution, DDEX, and related technologies
Proactive and methodical approach to work
Experience managing operational and technical business relationships
Ability to isolate underlying problems and implement permanent solutions
Skilled at navigating multiple or conflicting requirements between different parties and determining the best overall solution
Strong knowledge of key digital formats, digital distribution systems, and music and media industries
Bachelor’s degree in Business, Marketing, Communications or other related area
Solid overall understanding of different roles throughout a recording company
Experience establishing collaborative relationships in an enterprise setting across different groups
Experience acting as a central coordination and communication point with senior stakeholders internally and externally

Responsibilities

Ensure the agreed partner setup process required between Business & Legal Affairs and the global digital supply chain is implemented in response to partner account setup requests.
Manage the ongoing operational and technical relationship management of UMG digital business partners and raise issues with effective communication.
Provide partner-specific operational guidance and best practices to internal stakeholders to support successful content delivery and issue resolution.
Run, analyze, and reconcile repertoire data using comparison techniques as needed for specialized business partner activities.
Maintain and update digital records, including version control and replacements.
Collaborate cross-functionally with internal stakeholders to ensure data accuracy and process adherence.
Manage individual partner content fulfillment as appropriate and in line with partner and UMG business expectations.
Act as point of contact for Label Production & Release Support Management teams to troubleshoot content and technical issues with designated partners.
Manage catalog backfill initiatives as assigned across the global digital supply chain.
Remedy catalog gaps due to ingestion incidents and support catalog expansion efforts as necessary.
Act as a liaison within UMG for operational and technical integration activities related to catalog availability, distribution capabilities, and repertoire management enhancements.
Specify future enhancements as noted from technical relationships with partners.
Observe global digital supply chain processes and identify key areas for improvement.
Support the implementation of new digital fulfillment guidance for emerging digital initiatives, evolving content management capabilities, and new partner requirements.
Support operational readiness for new partner types, products, and services, including AI-related platforms and emerging technologies where applicable.
Coordinate with the Business Partner Account Management team leader to evaluate onboarding requirements, operational impacts, and ongoing support models for evolving business opportunities.
Organize and participate in meetings as necessary to meet UMG and business partner objectives.

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent