Business Ops Analyst - Avvance POS Lending

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Avvance relies on data to grow loan originations while managing merchant risk and enabling partner and merchant success. As a Business Ops Analyst, you will transform complex performance and risk data into clear, actionable insights that influence strategy, improve portfolio outcomes, and strengthen merchant and partner relationships. You’ll join a collaborative, high-performing team with deep lending and merchant expertise. This role is ideal for an analyst who thrives in a fast-moving environment, enjoys solving ambiguous problems, and can translate data into decisions leaders act on.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Proficiency with SQL, with experience using Python or R preferred
• Ability to manage multiple analytical initiatives in a dynamic environment with strong attention to detail and follow-through
• Excellent written and verbal communication skills, including presenting insights and recommendations to business partners

Nice To Haves

• Experience applying advanced analytics, statistics, experimentation, or predictive modeling to business problems
• Strong capability working with large, complex datasets, including data extraction, validation, and metric definition and governance
• Experience building dashboards and visualizations that drive business action, including partner scorecards, merchant health monitoring, and portfolio KPIs
• Ability to translate analytical findings into clear, actionable recommendations for both technical and non-technical audiences
• Experience partnering with cross-functional stakeholders to define questions, prioritize work, and influence decisions
• Familiarity with risk concepts and operational metrics such as delinquency, loss rates, disputes or chargebacks, fraud indicators, and approvals or declines
• Familiarity with data governance, risk, and privacy standards, especially related to customer and merchant data

Responsibilities

• Deliver insights that support merchant risk management, partner performance, merchant success, and emerging business needs
• Analyze large, complex datasets to identify trends, drivers, and emerging risks across merchants, partners, and the loan lifecycle
• Build and maintain recurring partner and merchant performance reporting (scorecards, KPIs, segmentation) to support business reviews and operating rhythms
• Source, integrate, and validate data from multiple systems (applications, underwriting, servicing, payments, disputes/chargebacks, CRM) to ensure accuracy and consistency
• Design dashboards, visualizations, and self-serve tools that clearly communicate performance, risk signals, and opportunity areas
• Translate analysis into concise, business-focused recommendations (e.g., policy or process changes, partner enablement, merchant outreach, monitoring rules)
• Partner with Risk, Product teams, Partner Management, Merchant Success, Sales, and Operations stakeholders to define questions, align metrics, and provide a holistic view of performance
• Monitor outcomes of implemented recommendations and iterate through ongoing measurement, root-cause analysis, and continuous improvement
• Ensure all data usage and reporting complies with risk, privacy, and data governance standards

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level