Business Operations Undergraduate Intern (Onsite)

First American•Idaho Falls, ID

11d•Onsite

About The Position

First American's Internship Program is a full-time, paid 10–12 week summer experience designed to provide undergraduate students with meaningful, hands-on exposure to a corporate environment within the financial services and title industry. Interns work onsite and are given real assignments that support business operations while developing technical, professional, and interpersonal skills that will serve them throughout their careers. In addition to day-to-day work experience, interns participate in program-specific activities, executive presentations, and networking opportunities, all while receiving guidance and support from a manager and/or mentor. The Business Operations Undergraduate Intern will support post-closing operations through a variety of administrative, documentation, and workflow-related assignments. This role is ideal for a student who is detail-oriented, organized, eager to learn, and interested in developing a deeper understanding of mortgage, real estate, financial services, or title-related operations. The intern will gain hands-on experience with document generation, document management, post-closing processes, workflow tracking, and operational support activities that contribute to accurate and timely business outcomes.

Requirements

Interest in learning about the mortgage, real estate, financial services, title insurance, or related industries
Strong attention to detail and a commitment to producing accurate, high-quality work
Problem-solving skills and the ability to work through tasks in a thoughtful, conscientious manner
Effective written and verbal communication skills
Strong interpersonal skills and the ability to work well in a team environment
A professional, customer-focused approach in all interactions
Adaptability, initiative, and the ability to manage multiple responsibilities in a structured work environment
Proficiency in Microsoft Office applications, especially Excel
Familiarity with AI-enabled productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms to support research, communication, organization, and efficiency, with sound judgment around accuracy, confidentiality, and responsible use
Currently enrolled in a bachelor’s degree program at an accredited college or university
Availability to work full-time onsite for the duration of the 10–12 week internship program

Nice To Haves

Previous work experience of approximately 3 months to 2 years preferred

Responsibilities

Develop a strong understanding of document generation and document management requirements within the post-closing process
Review documents, files, and processes for completeness, accuracy, and compliance with established procedures
Assist with abstracting documents for recording
Create, organize, and maintain files, records, and reports
Monitor, track, and support workflow activity to help ensure timely processing
Respond to inquiries, gather information, and assist in resolving issues to support completion of operational processes
Prepare documentation, communications, and reports for internal use
Use technology and productivity tools, including AI-assisted tools where appropriate, to support research, drafting, organization, reporting, and workflow efficiency