Business Operations Technician

Berkley•Mountain Brook, AL

About The Position

This role is critical to Berkley Industrial Comp's (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN's goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

Requirements

Bachelor's degree preferred
1-3 years' customer service experience preferred
Strong analytical skills
Excellent critical thinking skill set
Proficient with MS Office products (Word, Excel, Power BI)
Ability to adapt to unfamiliar situations
Demonstrate strong attention to detail and ability quickly
Positive “find a way” attitude to multi-task
Ability to work with a team with one unified goal.

Responsibilities

New/Renewal Client Onboarding
Welcome Call
Explanation of RAMP / RESOLUTION Service Expectations
Introduce Key Contacts at BIN
Verify customer contacts
Explain payment plan / responsibilities
Collaborate with BIN's RAMP team to create custom service plans for policy holders
Act as subject matter experts of BIN processes and systems
Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
Provide technical support to BIN's underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
Manage regulatory challenges for BIN's RESOLUTION and UW departments, examples include:
Proof-of-coverage issues
Claim-related data feed errors
Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
Ensures incoming communications are properly identified and routed correctly
Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
Serve as primary point-of-contact for external customer questions, both policy and claims-related