Business Operations & Systems Lead

Onward Search•Fairfield, CT

11d•$85,000 - $100,000

About The Position

We’re looking for a Business Operations & Systems Lead to help our sales and recruiting 10x their performance by maximizing the AI capabilities of the Bullhorn CRM and Microsoft 365 platforms and ecosystems. This is a hands-on role that requires someone who is comfortable translating business needs into technology solutions. You’ll interact with business users, our technology vendors, and our leadership and serve as the day-to-day workflow owner and primary integration lead for our production tech platforms. This is not a strategy role, nor is a ticket-taking admin or support role. It is a “you are the smart person who gets things done” role. In the morning you will might have a “business conversation” with end users about the problems they need solved, and then in the afternoon you will be rolling your sleeves up to design and implement a solution leveraging the AI capabilities of our platforms to solve them.

Requirements

3–6+ years of experience working with sales and/or recruitment technology platforms in a staffing, recruiting, or sales-driven environment
Hands-on experience with Bullhorn or a similar ATS/CRM platform
A passion to learn, experiment and leverage AI platforms (e.g. Claude, ChatGPT, Copilot, etc) to accelerate productivity
Demonstrated ability to configure workflows, pipelines, and automations
Strong ability to translate business needs into system solutions
Comfortable working directly with business users in a fast-paced, evolving environment
Strong organizational and communication skills

Nice To Haves

Experience with Bullhorn marketplace tools (e.g., SourceWhale, Candidately, etc.)
Experience with Microsoft 365 tools (Teams, SharePoint, Power Automate, Copilot)
Experience improving sales or recruiting operations workflows
Experience working with vendor or integration partners
Experience with Power BI is a plus (not required)

Responsibilities

Own end-to-end sales and recruiting workflows across Bullhorn and its ecosystem of marketplace partners
Identify friction points and redesign processes to improve speed, consistency, and output
Standardize workflows across teams while maintaining necessary flexibility
Configure, maintain, and optimize Bullhorn and key integrations (e.g., SourceWhale, Candidately, Alex, and related tools)
Continuously refine system structure (fields, pipelines, automations) to align with evolving business needs
Ensure systems drive productivity — not manual workarounds
Work directly with sales and recruiting teams to understand real-world workflow needs
Translate business requirements into practical system solutions
Introduce scalable solutions and push back when better approaches exist
Drive adoption through training, enablement, and clear process design
Serve as the primary integration lead across Bullhorn and marketplace partners
Coordinate with vendor technical teams to resolve issues and implement enhancements
Ensure clean data flow and system interoperability across platforms
Identify and implement workflow improvements using Microsoft 365, Copilot / Copilot Cowork, and Power Platform
Pilot and scale AI-driven workflows that improve productivity and reduce manual effort
Partner with stakeholders to embed automation into day-to-day operations
Ensure systems support accurate, consistent reporting
Improve data hygiene and structure to enable better decision-making
Support reporting workflows and dashboards as needed