Business Operations Supervisor

Sarasota County Government

2d • $56,139

About The Position

In this role, you will... Provide professional leadership and operational oversight to the Central Processing team responsible for park-related business systems, financial transactions, and customer service. This role ensures efficient, accurate, and customer-focused delivery of services while maintaining compliance and supporting continuous improvement.

Requirements

• Bachelor’s Degree from an accredited college or university in Public Administration, Business, Finance, Parks and Recreation, or a job-related field -AND- Two (2) years of job-related experience.
• Six (6) years of professional job-related experience can be substituted for the required education.
• Related professional program/project management may substitute for the required education.

Nice To Haves

• Previous parks and recreation system administration experience
• Previous supervisor/management experience
• Certified or ability to obtain certification as a “Certified Parks and Recreation Professional” through the National Parks and Recreation Association

Responsibilities

• Supervise, train, and evaluate Central Processing staff to ensure effective service delivery.
• Oversee reservations, registrations, point-of-sale transactions, and account reconciliations totaling over $4M annually.
• Manage cash handling, deposits, refunds, and financial reporting in compliance with county policies.
• Ensure exceptional customer service, resolve escalated inquiries, and maintain accurate records.
• Serve as system “Super User” for RecTrac, CCURE, and MUSCO/Skylogix; troubleshoot and coordinate with IT and vendors.
• Analyze operations, identify process improvements, and implement efficiency strategies.
• Collaborate across divisions and with community partners to support events, programs, and facility use.
• Maintain data integrity, uphold policy compliance, and champion best business practices.

Benefits

• Health, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Florida Retirement System (FRS)
• award-winning wellness program including free gyms at multiple Sarasota County Government locations
• 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees