Business Operations & Strategy

Waystation AI•Redwood, CA

1d•Onsite

About The Position

Waystation is building the operating system for consumer packaged goods. Every product starts with ingredients and packaging — and today, that work is still run through inboxes, PDFs, and spreadsheets. Procurement is mission-critical, but opaque, manual, and painfully inefficient. It slows innovation, hides costs, and quietly destroys margin. We're building an AI-powered procurement platform that turns email-driven chaos into structured data, visibility, and leverage. Our product sits directly inside existing supplier workflows (no portals, no supplier logins) and delivers immediate ROI. Our vision: a world where building a physical product is as simple as launching a website. Waystation is the wedge — and ultimately the operating system — that makes it possible. Led by repeat founder and CEO Ryan Caldbeck (previously founded CircleUp). 200+ customer interviews before writing a line of code. Paying customers, real usage, real impact. Backed by Founder Collective, Homebrew, Slow Ventures, and 87 Capital.

Requirements

2–4 yrs experience for Business Operations Associate
4–8 yrs experience for Business Operations Manager
6–10+ yrs experience for Chief of Staff
AI-native from day one. You don't wait for someone to hand you tools. You build, automate, ship. If a task can be done by a model or an agent, you build it before anyone asks.
In-person in Redwood City, 5 days a week. No exceptions.
Judgment over pedigree. We care about what you've shipped and how you think.
High trust, low process. You can write a crisp email, run a meeting, and make a decision without waiting for permission.
Operational excellence. Details matter. You finish what you start.
Top analyst at a consulting firm or bank, a top-performing BDR/AE who wants to move into ops, or BizOps hire #1 at another startup (for Associate).
Owned BizOps or RevOps at a growth-stage SaaS company, been Chief of Staff at a 50–200 person company and want to operate at smaller scale, or been a senior consultant who wants to stop advising and start owning (for Manager).
Been Chief of Staff at a high-growth startup, a senior consultant at MBB with a strong operating bent, an ex-founder who wants to learn at scale before going again, or a senior product/strategy leader looking for a higher-leverage seat (for Chief of Staff).

Responsibilities

CRM hygiene, pipeline reporting, weekly metrics
Daily BDR standups, activity tracking, sequence QA
Customer check-in coordination and follow-up
Inbound lead triage and routing
Recruiting pipeline logistics: sourcing, scheduling, first screens
Internal automations using AI tools, APIs, and no-code platforms
The GTM operations stack (HubSpot, Clay, Smartlead, Pendo): selection, implementation, hygiene
The BDR coordination function: standups, performance reviews, sequence reviews, coaching escalations
The customer success operation: health scoring, renewal tracking, expansion identification
The recruiting operation: pipeline design, interviewer training, offer process
The internal automation roadmap: what gets built, by whom, in what order
CEO leverage: calendar, priorities, decision queue — what hits his plate and what doesn't
Board prep, investor updates, fundraising support
Cross-functional strategic projects: pricing, packaging, GTM motion, ICP refinement, market expansion
Quarterly and annual planning
Org design and hiring plan
Senior leadership recruiting (often co-led with the CEO)