Business Operations, Senior Professional

Fiserv•Hagerstown, MD

8d•$67,500 - $100,000•Onsite

About The Position

As a Business Operations, Senior Professional, you will support tax reporting operations related to Internal Revenue Code Section 6050W and Form 1099-K processes. You will work closely with internal operations, information technology, and partner-facing teams to validate process changes, resolve production issues, and help bank and independent sales organization partners manage merchant tax information. Your work helps reduce operational risk, support regulatory compliance, and improve reporting accuracy.

Requirements

4+ years of experience in business operations, tax reporting operations, payments operations, or a related function supporting regulated processes
4+ years of experience interpreting, applying, or supporting compliance with Internal Revenue Code Section 6050W, Form 1099-K requirements, tax reporting controls, or similar regulatory processes
3+ years of experience testing business process changes, validating system outputs, and supporting defect resolution with information technology teams
Experience using Microsoft Excel to analyze data, validate results, and support reporting accuracy
Ability to research issues, document findings, and communicate process impacts and resolution steps to stakeholders across multiple levels of the organization
Experience working independently with limited supervision while managing multiple priorities and deadlines
Bachelor's Degree in business, finance, accounting, operations, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

Knowledge of Fiserv backend systems
Experience supporting tax form generation, B-Notice processing, or merchant backup withholding workflows
Familiarity with automation, artificial intelligence, or workflow optimization tools in an operations environment
Experience supporting bank, payments, or independent sales organization partner relationships

Responsibilities

Support compliance with Internal Revenue Code Section 6050W, Form 1099-K, and related state tax reporting requirements across business operations processes
Educate bank and independent sales organization partners on 1099-K logic, reporting processes, and merchant tax information management practices
Test and validate information technology changes that impact tax reporting workflows, file creation, and downstream operational processes
Partner with information technology teams to investigate production issues, document defects, and support timely resolution of tax process impacts
Manage testing and review activities to support accurate generation and distribution of 1099-K forms and B-Notice letters
Analyze tax reporting data, identify process gaps, and recommend improvements that reduce merchant backup withholding risk and operational impact
Build and maintain effective working relationships with internal stakeholders and external partners to support issue resolution and process execution

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave