Business Operations Quality Analyst (Operations & Policy Analyst 3)
About The Position
The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you looking for a meaningful opportunity to use your analytical and developmental skills to support Oregonians' health and wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the Oregon Department of Human Services? If so, we encourage you to apply today to join our Oregon Eligibility Partnership (OEP) Oversight and Quality Assurance team as a Business Operations Quality Analyst! Summary of Duties Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here. The Oversight and Quality Assurance section is responsible for data analysis, centralized support services of hearings, quality assurance (QA) along with service level agreement (SLA) establishment and monitoring. Units include Statewide Quality, Central Coordination, Quality Assurance, and Hearings.
Requirements
- A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four (4) years professional-level evaluative, analytical and planning work.
- Any combination of experience and education equivalent to seven (7) years of experience that typically supports the knowledge and skills for the classification.
Nice To Haves
- Advanced experience utilizing predictive analytics frameworks and technologies to develop insights and predictive solutions.
- Advanced proficiency in metrics development and data analysis using modern software solutions to support data‑informed decision‑making.
- Experience designing, maintaining, and analyzing data dashboards and visual reporting tools.
- Experience assessing historical trends, preparing analytical reports, and building forecasting models.
Responsibilities
- Maintain a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and communities we serve.
- Track, analyze, evaluate, and report on employee and program performance, designing and interpreting reports from systems.
- Evaluate complex ODHS Program performance (SNAP, CASH, Child Care and Medical) and effectiveness to meet key performance measures and state and federal statutory requirements.
- Evaluation outcomes and shared with ODHS, OHA, and DELC Executive Staff to inform program performance and operations.
- Interpret the demand capacity data and analyze current processes to develop needed adjustments/solutions and/or approaches workload.
- Process and analyze data using data visualization tools such as Tableau to identify trends, identify root cause, make predictions, establish recommendations, and draw conclusions for various management and executive teams throughout the Oregon Eligibility Partnership and statewide.
- Collaborate with management on the effective use of performance data to better manage operations.
- Collaborate with managers, staff, and other programs such OHA and DELC, on needed improvement strategies.
- Monitor workload and process performance, outcomes, evaluates findings, and prepares comprehensive reports and recommendations or ODHS, OHA, and DELC Executive Staff.
- Collaborate directly with and through the statewide ODHS eligibility teams and offices to include Self-Sufficiency, Adult and People with Disabilities, Area Agencies on Aging and Virtual Eligibility Centers.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
