Business Operations (Program) Manager
About The Position
GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves. The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.
Requirements
- Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.
- At least three (3) years of progressively responsible people management experience
- Experience building highly effective teams
Responsibilities
- Develops and monitors key performance metrics to measure staff performance and operations functions
- Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
- Participates in quality improvement projects and leads efforts in continuous improvement
- Assigns and monitors staff caseloads and accounts distribution
- Evaluates program effectiveness through prepared reports and presents to leadership on the same
- Monitors and measures compliance standards
- Develops staff through internal and external resources and on-the-job training
- Builds and maintains relationships with State agencies as a key liaison
- Resolves escalated customer complaints
- Communicates goals, expectations, and results with internal and external stakeholders as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
