Business Operations Process Designer

CVS Health•Carapichaima, TN

6d•$54,300 - $145,860•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Business Process Management is a strategic business discipline designed to support the execution of clear and repeatable processes which ensure value delivery to our internal and external customers. We are looking for collaborative Process Management professionals who have a passion to improve business and operational processes while transforming our culture to one of Business Process Excellence. The Business Process Designer is the most advanced Business Process Management expert who provides technical know-how to to drive a culture of continuous improvement and process excellence. Business Process Designers have a strong knowledge of BPM systems and their implementation. They work together with the Process Director to form the foundation of a BPM project. The Process Designer is responsible for designing or redesigning business processes to improve operational efficiency. They will analyze, implement, and update processes so as to ensure company goals are met. Finally, they will analyze the effectiveness of current process in order to develop and implement strategies to improve workflow effectiveness.

Requirements

BPM Certification or equivalent work experience
Expert in Business Process Management, Process Design, and Process Change Management
Experience designing and implementing new business and operational processes
Critical thinking skills
Advanced knowledge of Six Sigma methodologies
Exceptional written and verbal communication skills
Comfortable presenting to senior level management
Coaches and mentors Process Management Specialists
Capable of thriving in a self-directed model

Nice To Haves

Expert user of Nintex Process Manager or other Process Management Software
Lean/Six Sigma designation
Bachelor Degree, BPM Certification, Six Sigma Certification or Training

Responsibilities

Design and implement new business processes
Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
Lead Process Discovery and Design workshops
Ensure that all process designs align with and complies with the overall business goals and policies
Support Process Analyst/Designer with performance measurement and reporting
Coordinate and conduct annual process reviews with Process Owners and Process Council
Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed