Business Operations Manager (Starlink)
About The Position
Starlink Business Operations combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Business Operations is lean and dynamic, operating with a fluid structure that favors high agency. We expect high performers to expand their scope across the program’s most critical bottlenecks.
Requirements
- Bachelor's Degree in engineering, mathematics, computer science, data science, physics, or business
- 4+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship
- 2+ years of experience in Excel or programming
Nice To Haves
- Evidence of exceptional ability, especially within an ambiguous environment
- Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
- Demonstrated success driving tangible impact/influencing within a broader organization
- Extreme sense of urgency and ownership; bias toward action and automation
- Ability to read and interpret income statements, balance sheets, and cash flow statements
- Strong proficiency in SQL and Python; ability to handle large datasets independently
- Excellent analytical modeling skills (e.g., Excel, Power BI, Tableau, Looker)
- Strong written and verbal communication skills, particularly with senior business leaders
Responsibilities
- Own global S&OP (sales & operations planning) for specific hardware products to convert hardware into active, happy, paying customers
- Analyze key performance indicators, especially active subscribers, network utilization, produce-to-activate latency, inventory turnover, and hardware unit economics (CAC, payback period); includes developing complex S&OP models and decision-making tools
- Translate analysis into strategic insights and hardware mix strategy to accelerate hardware adoption, maximize lifetime value, and minimize working capital
- Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic, geographically specific network capacity constraints, working directly with network engineering
- Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with hardware & manufacturing engineering
- Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment
- Identify initiatives for improvement of Starlink’s operational trajectory, including developing, tracking, and executing business initiatives with SpaceX’s leadership
Benefits
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation
- 10 or more paid holidays per year
- Paid sick leave
- Company stock or long-term cash awards
- Potential discretionary bonuses
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
