Business Operations Manager

Career Pathways Consulting • Atlanta, GA

10h • $75,000 - $90,000 • Remote

About The Position

7 Figure Educator is hiring a Business Operations Manager to help with operational and administrative functions of our growing education consulting business — and to grow into a people leader within 12 months. This is a hands-on, leadership-track role for someone who enjoys building structure, improving systems, and taking ownership. You’ll start by owning core operations yourself, then hire and lead a team as you scale systems and processes. If you’re excited by growth, impact, and building something meaningful in a startup-style environment, this role is for you.

Requirements

• Bachelor’s degree in Business or related field is preferred.
• 3+ years in operations, business management, project management, or administrative leadership
• Prior operational experience improving processes and/or building systems
• Demonstrated experience using GoHighLevel CRM, Salesforce or Hubspot
• Comfortable with client communication, invoicing support, and internal operations
• Strong organization, time management, and problem-solving skills
• Excellent written and verbal communication
• Previous leadership experience OR strong desire and ability to lead
• Extremely organized with strong time management and prioritization skills.
• Skill and comfort working in a rapidly changing environment with dynamic objectives
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
• Ability to build rapport and relationships quickly and develop trust with others
• Highly motivated and assertive self-starter
• Must be willing and able to attend 2-3 in person meetings annually
• You will need to be available during Monday-Friday 9-5 pm EST
• Must have own computer and reliable access to Wi-Fi, internet, headset, and phone.

Nice To Haves

• Prior experience working within a small business or non-profit setting is ideal.
• You are excited to grow into leadership or already have led with confidence in previous roles
• You are comfortable with hands-on work while building long-term systems
• You take ownership and initiative without waiting to be asked
• You love building structure, improving processes, and supporting people
• You want to make a meaningful impact in a small but growing organization

Responsibilities

• Manage the customer service inbox and respond to client inquiries with warmth and professionalism
• Support client communication, scheduling, and administrative coordination
• Lead onboarding for new team members, including access, training, and documentation
• Manage office inventory, supplies, and vendor ordering
• Coordinate logistics and food ordering for client retreats and events
• Assist with sending client invoices, tracking payments, and maintaining billing accuracy
• Maintain commission tracking and reporting
• Organize internal files, templates, and company documentation
• Create, document, and maintain Standard Operating Procedures (SOPs)
• Identify opportunities to streamline workflows and improve efficiency
• Build systems that reduce friction, save time, and support scale
• Help ensure consistency and excellence in client experience and internal operations
• Support client invoicing and revenue tracking
• Maintain commission reports and internal financial documentation
• Hire, onboard, and train operational support staff
• Coach and mentor team members using clear expectations and SOPs
• Lead day-to-day execution through operations team
• Transition from task execution to team leadership and strategic oversight
• Build and maintain client onboarding workflows inside GoHighLevel
• Create client pipelines so program teams can track onboarding and off-boarding
• Set up calendar scheduling links for the sales team during launches
• Design automations that connect sales → onboarding → program delivery → offboarding
• Continuously improve CRM structure to reduce manual work and elevate client experience
• Translate business needs into repeatable systems and processes
• Develop and enforce CRM hygiene protocols, including documentation, team training, and ongoing quality control to prevent data degradation.

Benefits

• Paid Time Off
• Sick Time
• Paid Federal Holidays
• 3 weeks of paid Spring/Winter breaks (5 days in April, 2 weeks in December)
• Health insurance reimbursement (up to $350/month individual, $450/month family)
• 401(k) with up to 3% employer match after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager