Business Operations Manager, ASP Planning & Business Operations

Amazon • Arlington, VA

1d • $133,900 - $199,300 • Onsite

About The Position

AWS Specialist and Partners (ASP) Planning & Business Operations is seeking a Business Operations Manager to own the central "run the business" mechanisms that keep ASP leadership informed, aligned, and operating efficiently. This role manages the operational cadence infrastructure — templates, scheduling, tooling, and process improvement — that enables ASP business-aligned teams to run effective executive reviews and leadership meetings at scale. This role also serves as the knowledge management owner for the entire ASP Planning & Business Operations organization — maintaining a unified, accessible documentation ecosystem across all team-supported mechanisms (planning, executive reviews, leadership meetings, ticketing, internal product management). Subject matter experts across the team own their respective content; this role drives the standards, structure, and accessibility that make all documentation findable and current. The ideal candidate is exceptionally organized and self-starting — someone who brings order to complexity, anticipates what teams need before they ask, and continuously improves operational mechanisms through simplification and AI-enabled automation. This role partners closely with ASP leadership and their Chiefs of Staff, ASP Ops business-aligned teams, ASP Ops central planning team, ASP Ops data teams, and internal product management.

Requirements

• Experience in business-process design or equivalent
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
• Experience building and maintaining documentation systems (Wiki, SharePoint, Confluence, or equivalent)

Nice To Haves

• 7+ years of sales operations or equivalent experience
• Experience presenting to senior leadership
• Experience working within a high-growth, technology company
• Experience contributing to the definition and implementation of automation opportunities within an operations environment

Responsibilities

• Own central ASP business mechanisms including the ASP xBR cadence (templates, scheduling, tooling, feedback incorporation) and ASP Leadership Team staff meeting agenda — ensuring consistent, efficient execution across cycles.
• Drive knowledge management excellence for ASP Planning & Business Operations — maintaining the team's umbrella Wiki encompassing planning, xBR, LT meetings, ticketing, product management, and all team-supported mechanisms.
• Partner with mechanism owners to ensure documentation stays accurate and accessible; establish standards for content structure, maintenance cadence, and discoverability.
• Collect and incorporate stakeholder feedback on operational processes and tooling — continuously simplifying mechanisms and eliminating friction.
• Build lightweight AI-enabled solutions (using Amazon Quick, Kiro, etc.) to automate recurring operational tasks, scale knowledge management, and reduce manual coordination effort.
• Proactively identify process gaps and improvement opportunities across business operations mechanisms — driving measurable efficiency gains cycle over cycle.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level